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Sorry to hear of the problem you are having.
I have tested it on my test site but i could not reproduce the issue using latest version of Jevelin theme.
Please use the following latest version of theme on your site.
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This can be child theme issue on your site so to confirm it just temporary use the Sparkling theme instead of child theme on your site. If everything works fine then it’s your child theme issue.
Also this can be due to plugin conflict on your site so please try temporary deactivating all plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.