- This topic has 9 replies, 2 voices, and was last updated 5 years, 5 months ago by
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Hi there,
Recently I keep getting this pop up when I update my site and I have to go back to restore. Can you tell me what the issue is?
Hi Megan,
Sorry to hear about the problem you are having.
Please make sure that you are using the below latest version of the theme.
Best regards,
Shufflehound teamHi,
I see, if i install this will it change anything I have edited so far on my website? And how do I update to latest version in wordpress?
No, it won’t change anything on your website.
You can download the above theme and update it as described here https://support.shufflehound.com/updating-theme/
Thank you!
You are most welcome here 🙂
Hi there,
the same issue appeared again today. Can you please check and let me know what is wrong?
Thanks,
Megan
This time the issue is caused by the The gem elements plugin that you are using on your website so please deactivate the plugin to resolve it.
Hi there,
thanks the page now loads… but I have these codes on the home page that I can’t get rid of as there are no row/element for it to adjust when i use WP bakery.
Could you please share the page URL from your site where it is displaying so that I can help you?
