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Hi there… there’s some issues with how the navigation arrows are displaying on Chrome, Fire Fox and Edge browsers on Windows 10. The navigation arrows are no longer aligned to the center and are instead pushed to the bottom and touching the article headline. It works great on other browsers and the display issue seems to be limited to the browser/OS I mentioned above. The browsers are all the latest versions so it’s not an older browser compatibility issue. I also updated the WP Bakery plugin and the Gillion theme this weekend to the latest versions. Could that be an issue?
Hi @willdthrill,
I hope you are well today and thank you for your question.
Could you please share the page URL from your site where it is not displaying correctly so that I can troubleshoot it?
Best regards,
Shufflehound teamHello there, the URL is in the private field below. I did want to let you know that I went on a couple of test laptops running Windows 10 using the same browsers and were NOT able to replicate the problems my client forwarded to me later in the day. As previously mentioned, I did update both the Gillion theme and the WP Bakery plugin over the weekend. Could this be a problem generated by a cached version of the website with the older theme version and the WP Bakery plugin on my client’s browsers? Any advice would be greatly appreciated. Thanks!
I visited your shared website but didn’t see any issue with it as shown in the attached screenshot.
Could you please test it clearing your browser cache or using a different browser?
I’ve contacted my client and will report back if the problem persists.
Ok
Hi there, I just received confirmation that the issue is still showing up on a limited number of machines with Windows 10 OS and the following browsers. Our tech lead cleared cache or were previewing the website on rarely opened browsers. Browser list below:
Chrome 88.0.4324.190 after clearing cache
Edge 88.0.705.74
Firefox 86.0
Brave 1.2.110 (Chromium 88.0.4324.192)I can see you are using an older version of the theme on your shared website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Morning… I went in and double check our website and it is currently running Gillion 3.9.4. Is the file attached a different version of what is currently installed?
I can see you are using the theme version 3.8.1 on your website.
Could you please share the screenshot of your themes page and also the screen where the Gillion theme version 3.9.4 is displaying?
I’ve been using the Dashboard’s “Updates” page to update the Gillion. Is this not the correct way to update? Should I be manually FTP’ing the Gillion update files instead?
This can be a Gillion child theme issue so could you please activate the Gillion theme on your website?
Hi there. The Gillion theme has been activated and child theme turned off. The CSS is still showing its v3.8.1?
Hi. I just noticed that a the end of the CSS URL in the page source, there’s a “?ver=5.6.1” added to the end of the URL. When I delete that query, and reload my the CSS in my browser, the version becomes v3.9.4. The URL with “?ver=5.6.1” at the end displays v3.8.1. I also FTP’ed the style.css file from the server onto my desktop and can confirm that the version is 3.9.4 installed on the server. Is this something being done on the ISP side or some theme/dashboard setting I selected without knowing its impact? I believe the v5.6.1 is referring to the WP version installed on my site?
This can be a cache issue of your website so please clear it if any.
If it is not a cache issue then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Hi, thanks for your response. We don’t think it is a cache issue on the local side. Could it be an issue on the server side? Do we need to clear cache on the ISP server? As for the troubleshooting, I will need to get confirmation from the website owner and the tech lead to provide approval and login info for you. Please standby on that front. Thank you!
Yes, it can be a server-side cache issue.
We have not tried to clear cache on the server side yet. I will let our tech lead know and see if the server side cache will fix the problem. I’ll also find out if they will be OK with letting you temporary access for troubleshooting. I’ll see if we can get an answer on both within 24 hours. Thank you very much for your patience.
Ok. Thank you!
