Accordion not working

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  • AnnaUsak
    Participant

    Hi, I have a problem concerning accordion. When you click on accordio it opens only for few seconds, in the way that you can’t read the content below. You can check it here: https://ihospital.pl/naprawa-ipad-pro/

    Shufflehound
    Moderator

    Hello,

     

    Thank you for reaching out!

     

    Please ensure that both the theme and the WPBakery Page Builder plugin are updated to their latest versions, as this can resolve such issues. Additionally, try temporarily disabling any performance optimization plugins, as they can also cause issues.

     

    Let us know if the issue persists, and we’ll be happy to assist further! 🙂

     

    Best regards,
    Shufflehound Team

    AnnaUsak
    Participant

    Hi, we did both of those things and it did not help. So the issue seems to be jeveline itself, please help us fix this issue.

    Shufflehound
    Moderator

    Hello,

     

    Thank you for letting us know and for trying the suggested steps! Since the issue persists, it may require a closer look. Could you please share login details to your website in the private information field? This will help us take a closer look at to investigate it further.

     

    Best regards,
    Shufflehound team

    AnnaUsak
    Participant

    I am sending a password and login in private information field.

    Shufflehound
    Moderator

    Hello,

     

    Thank you for providing the login details. 🙂

     

    We’ve done some debugging, but we couldn’t pinpoint exactly what is causing the issue on your specific website, as it’s working perfectly on our demo sites. The next steps would be to disable the child theme to check if the issue persists, and also disable all plugins except WPBakery Page Builder and Redux.

    Could you please try these steps on your end and let us know if it resolves the issue? Since this is a live website, we want to avoid making changes that could potentially disrupt your site.

     

    Looking forward to your feedback!

     

    Best regards,

    Shufflehound team

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Viewing 6 posts - 1 through 6 (of 6 total)

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