- This topic has 5 replies, 2 voices, and was last updated 4 years, 3 months ago by
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Hi support team ,
Here is was I see when trying to add a new back to my website . see doc attached .
I tried Safari/ Chrome …
It is doing it when adding a new page
Thanks
Hi @cathrr,
Sorry to hear about the problem you are having.
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme.
Are you facing the same issue using the Twenty Twenty One theme on your site?
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Redux framework, Elementor, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Best regards,
Shufflehound teamThanks for you quick response ,
Here is the temporary access
regards
Solution for this topic
I logged into your website and deactivated the Unyson plugin that resolved the issue.
You don’t need to activate the Unyson plugin as it is deprecated and replaced by the Redux plugin.
Thank you so much 🙂
Have a great day
You are most welcome here 🙂
