- This topic has 11 replies, 2 voices, and was last updated 4 years, 3 months ago by
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<pre id=”tw-target-text” class=”tw-data-text tw-text-large tw-ta” dir=”ltr” data-placeholder=”Traduzione”><span lang=”en”>hello, I realized that the e-mail does not work, I changed the password, the new one was inserted but it no longer works, the e-mail does not arrive.
by chance on the contact page is there a password ‘?</span>Hi @kreativ69,
I hope you are well today and thank you for your question.
I am not sure which email you are referring to so could you please describe it a bit more in detail by sharing the screenshot?
If you are referring to the email used in the contact form then could you please share the page URL from your site where it is displaying so that I can help you?
Best regards,
Shufflehound teamThanks, it’s very kind of you,
I send you attached.another question, should i make a new site for a customer, i think ecommerce, is your site guaranteed to work over time?
if yes, I will buy it from you, because you are always available.thank you
I send you attached.
It seems from your shared screenshot that you are configuring the email details in the wrong place.
Could you please share the page URL from your site where it is displaying so that I can help you
another question, should i make a new site for a customer, i think ecommerce,
Yes
is your site guaranteed to work over time?
Yes
for the site that I have to do ok I will turn to you
this is my site url, do you need the password?
First lease uses the following plugin to test whether your site sends email successfully.
https://wordpress.org/plugins/check-email/
If your website and above plugin doesn’t send test email then you can troubleshoot and fix the email not getting sent issue as described in the below pages.
https://kinsta.com/knowledgebase/wordpress-not-sending-emails/
https://hostpapasupport.com/fix-wordpress-not-sending-email-issue/
https://www.fixrunner.com/how-to-solve-wordpress-not-sending-emails-issue/
If the test email gets send then please edit the contact form displayed on your shared page and configure its settings as described in the below topic.
https://support.shufflehound.com/forums/topic/contact-form-not-working-4/#post-43321
good morning and thanks in advance,
you are always kind.
Test email with check email arrives, but I can’t get it to work, can you help me?I can give you 20 euros for this problem if I can afford it
Test email with check email arrives, but I can’t get it to work, can you help me?
Do you mean the test email works but not the email sent using the contact form?
If yes then Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporarily share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
I can give you 20 euros for this problem if I can afford it
We don’t do paid work.
You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
thanks for the interest you are kind.
I sent you the personal data, given that you are thinking about it I would like to give you € 20 to you.
I will buy only your sites, I promise.
Pino Di censi
I logged into your website and saw the test email is getting sent using above shared check email plugin but it doesn’t get sent using the Contact form option as shown in the attached screenshot.
It seems the SMTP details that you have configured in the contact form settings is not correct so please contact your WebHost to make sure the SMTP details are correct.
ok I try to solve, for the moment thanks I am resentful for the next site I buy
thank you
You are most welcome here 🙂
We are always here to help you.
You are using a custom domain email address on your website which is generated by the web host that you are using so you have to contact your web host to get correct custom domain email SMTP details.
