- This topic has 22 replies, 2 voices, and was last updated 5 years ago by
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The shufflehound social counter widget, the Facebook counter does not display. I have entered my id, app secret and app id. Still,nothing displays.
Hi @poojamitra88,
Thank you for your question.
Could you please share me the page URL from your site where it is displaying and also share the screenshots of the widget settings so that I can help you to troublehsoot it?
Best regards,
Shufflehound teamhttp://www.fromsizezerotowisehero.com
<div></div>Please clear and temporarily disable the cache that you are using on your site.
Also please make sure you are not using that widget in demo mode.
Hi. I disabled cache but it did not work. Also it is not in demo mode.
<div></div>Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
<div></div>I logged into your site and confirmed the issue.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Ok I will try that, in the meantime please clarify that this facebook counter is for my user id but can I display the counter of my facebook page instead?
It is for your facebook page and the APP ID and secret are created for it.
Facebook has discontinued app id for facebook pages. Can you recheck and clarify?
Ok. I am troubleshooting it along with the theme developer.
Trouleshooting did not help yet
Thank you for your patience here.
The developer has troubleshot the issue and will fix it in the latest update that we will notify you here.
Alright. Thanks
Welcome
Any update?
The theme developer is working on the update in which there will be multiple fixes including this.
We will update you here after releasing the updated theme version.
The issue is resolved in the below latest version of the theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
This seems to be unclear. I simply need to display the number of followers on my Facebook page. How do I do that?
