Image on quote format not displaying correctly

Home Forums Gillion Theme Image on quote format not displaying correctly

Home Forums Gillion Theme Image on quote format not displaying correctly

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  • mariana10ibs
    Participant

    For some reason the feature image when I use the quote format  is not displaying correctly.

    It was working up to a couple of days ago. Please see picture attached.

     

     

     

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    Hi @mariana10ibs,

     

    Thank you for your question.

     

    Could you please share the page URL from your site where it is not displaying correctly so that I can troubleshoot it?

     

    Best regards,
    Shufflehound team

    mariana10ibs
    Participant

    Hi,

     

    Yes sure. See below the link, and you will notice this happens with all the blog posts under the category motivate.

     

    https://aniveldecancha.com.mx/motivate-16/

     

    I could confirm the issue on your shared website but I have tested it on my test site and it’s working fine for me using the latest version of Gillion theme as displayed in the attached screenshot.

     

    Please make sure that you are using below the latest version of the theme.

     


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    mariana10ibs
    Participant

    how do i change the old version for the new one

    mariana10ibs
    Participant

    its says i need a zip

    mariana10ibs
    Participant

    Hi,

     

    I already updated the theme and I am still having the same issue.

    This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

     

    If it is not plugin conflict then would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporarily share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?

    mariana10ibs
    Participant

    Hello, can you let me know if you received my credentials. Thanks!

    mariana10ibs
    Participant

    Hi,

     

    I send my credentials two days ago and no one has get back to me. other ideas what might be happening and how to fix it.

    I didn’t get the login details so could you please share it again?

     

    Also, have you checked for the plugin conflict as described above?

    mariana10ibs
    Participant

    yes i already try that and didnt work i just send the log in details again.

     

    mariana10ibs
    Participant

    please let me know if you recieve it

    I didn’t receive the details so please also send it on [email protected]

    mariana10ibs
    Participant

    I just did. But this is secure right?

     

    Yes, it is secure.

     

    I could confirm the issue on my test site which only occurs when we set Post Style to ‘Standard (with title at the top)’ as shown in the attached screenshot, therefore, I notified the theme developer about this so that it will be fixed.

     

    The issue will be fixed ASAP.

     

    In the meanwhile, you can set Post Style to Standard in the theme options.

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    mariana10ibs
    Participant

    ok thanks! I see the issue is fix can you let me know once this is fixed so I can change it to have the titles at the top. I like it way better.

     

     

    thanks

    Sure, I will notify you here.

    The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/

     


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    mariana10ibs
    Participant

    Hi, I have the envato market plug in and it is not updating the theme

Viewing 20 posts - 1 through 20 (of 23 total)