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hi, wocommerce – setting – payments – Direct bank transfer – Instructions, the content i filled in instruction not showing on thankyou page of the order.
Instructions that will be added to the thank you page and emails. It shows in the email of customers but not showing on thank you page. When i change the the theme to Twenty Twenty-Two, every thing is fine. But when i switch back to jevelin, the instructions no showing on thankyou page again. So i think it’s a bug of jevelin. how can i fix it?
Thx.
Hi there,
Can you please let us know your website link and show us some screenshots with some example orders?
That would help to better understand your issue.
Best regards,
Shufflehound team
Hi,
thang you for your reply. My link in private information field below.
Woocommerce – setting – payments – Direct bank transfer – Instructions
Instructions that will be added to the thank you page and emails. But it’s not add to thank you page. when i change to another theme, it’s ok. when i change back to jevenlin, it’s not added.
screenshot in attachment.
hi any update?
Yes, we did some testing and looks like we will need to access your website dashboard to try to find the cause and fix it (you can enter it in the private information field)
hi you can install the woocommerce and test in your test-site, i think it’s common bug.
Hi there,
Sorry for our late response.
Looks like we managed to find the cause and fix it.
Please update your theme from the link below and let us know if the issue is fixed! 🙂
Best regards,
Shufflehound team
