Movies don't work on desktop and on mobile they appear very slow

Home Forums Gillion Theme Movies don't work on desktop and on mobile they appear very slow

Home Forums Gillion Theme Movies don't work on desktop and on mobile they appear very slow

This topic contains 23 replies, has 2 voices, and was last updated by  Shufflehound Support 1 week, 1 day ago.

Viewing 20 posts - 1 through 20 (of 24 total)
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  • Dear Gillion team,

    My site is https://najednejlinie.pl and I notice that movies on desktop on HOME view, when I click (PLAY icon on the box here: http://prntscr.com/mmps6a ) don’t work.

    It appears some grey square instead http://prntscr.com/mmpsqo

     

    but on mobile version is ok but time to appear is very long

     

    I got newest wordpress version and Gillion theme. I dont have additional plugins. WP super cache plugin is turned off. I use only Gillion plugins which are required.

    Only WPBakery Page Builder plugin is needed  to upgrade but it License key is needed. I dont have it.

     

    QUESTIONS:

    1. what to do to make movies appear on desktop
    2. How to speed up showing movies on mobile
    3. How to upgrade WPBakery Page Builder plugin

     

    please help

     

     

     

     

     

    Hi @krollemurow,

     

    I hope you are well today and thank you for your questions.

     

    what to do to make movies appear on desktop

    I can see you are using few additional plugins on your site such as facebook, youtube, star rating etc.

     

    This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

    How to speed up showing movies on mobile

    It is directly loaded from youtube so it will take time but you can make sure that your web server is fast so that the videos will be fetched in speed.

     

    How to upgrade WPBakery Page Builder plugin

    You are using the plugin bundled with the theme therefore you are not direct customer of that plugin and cannot update that plugin until you purchase it.

     

    Please find more information about it on the following page.

     

    https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/

     

    We update the plugin with every new theme version. In this case you can just delete old plugin version and reinstall latest plugin version bundled with theme from Appearance ->  Install Plugins

     

    Best regards,
    Shufflehound team

    I have upgraded WP Bakery plugin and disactivated all plugins.

     

    Unfortunately “Blog posts, style “Cover” and “Big Cover” and “Fency 1, Fency 2, and other styles that require activating movie by some script (they POP up on black screen) don’t work.

     

    On smartphones most of them work but need lots of time to load that screen.

     

    I have set up Mini 1 style with carusel which dont require pop up.

    Movies are played from boxes without pop-up

     

    I will apreciate if you could have a look and fix Cover style

    I have used to “cover blog style” which suddently dont show movoies on desktop after clicking “play” icon

    The javascript error message is occurring on your site on line number 1812 and on that line there is facebook code on your site as shown in the attached screenshots so it seems the issue with facebook functionality that you are using on your site.

     

    How are you using the facebook functionality on your site?

     

    Could you please try disabling it?

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    Ok, I have disabled FAcebook plugin, and instaled new one which dosen’t need to be loaded at front.

     

    Can you check my site again ?

     

    I have change 6 boxes with movies into slider with 2 boxes. This should also  fasten my site.

     

    Why my page loading time is so slow ? Google page speed is very very low for my site.

    Ok, I have disabled FAcebook plugin, and instaled new one which dosen’t need to be loaded at front.

    Can you check my site again ?

    Still, the javascript error is on your site that you can see yourself in the browser console tab.

     

    Why my page loading time is so slow ? Google page speed is very very low for my site.

     

    There can be various other reasons why your site is loading slow as described in the following pages.

     

    https://www.bitcatcha.com/blog/2015/10-frustrating-reasons-why-your-website-speed-is-slow/

    https://www.pickaweb.co.uk/kb/website-running-slow/

    https://gtmetrix.com/why-is-my-page-slow.html

     

    You can improve your site performance as described in the following pages.

     

    http://www.wpbeginner.com/wordpress-performance-speed/

    https://codex.wordpress.org/WordPress_Optimization/WordPress_Performance

    https://wpengine.com/blog/page-speed-wordpress-performance/

    https://themetrust.com/test-wordpress-site-performance/

     

    To optimize images and load them faster, you can use any of the following plugins.

     

    https://wordpress.org/plugins/ewww-image-optimizer/

    https://wordpress.org/plugins/wp-smushit/

    Hello,

     

    I had to change again this section with movies into 6 boxes.

    On mobile is ok, but on Desktop Movies dont want to appear.

     

    U said to disaktivate all plugins except wpbakery and Unison. I did it but movies still don’t appear on desktop. Why ?

     

    My site is najednejlinie.pl

     

    Iam talking aobut this section: http://prntscr.com/o7gbk1

     

    After click icon with Play movies don’t work.

     

    I see only this when icon Play is clicked: http://prntscr.com/o7gc4j

     

    How ot make it work ?

    Please clear and temporarily deactivate the Atutomptize and WP Fastest Cache that you are using on your shared site so that I can troubleshoot it.

    Ok, I cleared cache and deactivated plugins.

     

    and it still dosen’t work 🙁

     

    How can i give you logins to fix it ?

    Ps. this problem seems to appear only in boxes in that section which is:

    Post style, Cover Posts Columns

     

    Below I got normal blog posts and when I click play icon in those boxes it works. Automaticaly movie is played in YouToube window. Look:

     

    http://prntscr.com/o7v4vu

    To troubleshoot the issue, could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?

    Hi,

    I sent you details to [email protected] and in “Private information field” login and password

    I logged into your site and saw you are using an outdated version of PHP on your site as shown in the attached screenshot so please update it to the latest version by contacting your web host.

     

    Also, Please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/

     


    Please login to access this file

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    I dont think old PHP is the probem.
    There is some “<” rendering which probably stops showing the movie.
    Can you check it please

    Yes, that is what I have told you above in my second reply but we have to find out which element is rendering it as the theme doesn’t render it which I have tested on my test site.

     

    Have you updated the theme on your site?

    Have you updated the PHP version on your site?

    Ok,

    I changed PHP version to newest and Gillion Theme.

    Pleaxe fix boxes

    The javascript error is occurring on your site due to the facebook code that you have added in the theme settings as shown in the attached screenshot.

     

    I could confirm the video issue on my test site, therefore, notified the theme developer about this so that it will be fixed.

     

    The issue will be fixed ASAP.

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    how it goes ?

    We will notify you here after fixing the issue.

    WHEN IT WILL BE DONE ?????????????

Viewing 20 posts - 1 through 20 (of 24 total)