Settings not saving

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  • codeexclusive
    Participant

    Hello,

    I’ve just bought your theme and installed a demo content. I’m trying to save basic settings and after a refresh they reset. I try to assign the menu location and it’s not saving. I tried on another theme and it’s working fine, but on your theme doesn’t work. Can you check it, please?

     

    Regards,

    Adrian Luican

     

    Shufflehound Support
    Moderator

    Hi Adrian,

     

    Sorry to hear of the problem you are having.

     

    It is database related issue on your site.

     

    To resolve the issue along with site login details, i need site FTP or cPanel file manager details so that i can resolve it by accessing your site files and database.

     

    Best regards,
    Shufflehound team

    codeexclusive
    Participant

    HI,

    Here are the FTP Details.

    Regards,
    Adrian

    Shufflehound Support
    Moderator

    The issue is resolved on your site now.

     

    Could you please confirm it?

    codeexclusive
    Participant

    Hi,

    Yes, it’s good.
    What was the problem?

    Regards,
    Adrian

    Shufflehound Support
    Moderator

    It was database related issue on your site but not sure why it occurred only on your site.

    mozer
    Participant

    I am facing the same issue.

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Viewing 7 posts - 1 through 7 (of 7 total)