Slider Revolution greyed

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Home Forums Jevelin Theme Slider Revolution greyed

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  • Dear moderator,

    The Slider Revolution slider stopped working. It does not load the slides, all images are greyed. I tried to disable ‘Globals’ in the Slider admin as indicated in another forum. Now, the ‘Globals’ section does not save changes anymore. Can you please help me resolve this issue?

    Best, Michiel

    Hi Michiel,

     

    I hope you are well today and thank you for your question.

     

    Please make sure that you are using the below latest version of the theme.

     


    Please login to access this file

     

    This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Slider revolution, Unyson, Redux framework and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

     

    Also, could you please share your site URL where it’s happening so that I can troubleshoot it?

     

    Best regards,
    Shufflehound team

    Thanks for your reply. I updated the theme, disables the plugins mentioned, without succes. In fact, the slider totally disappeared from the page. Added a new one, same story. When I look into the ‘Update’ section of the Rev Slider, I see an update is available. But this needs activation. My client bought the slider in the theme package. Can you look into this, please?

     
    <h3 class=”pli_title”>Plugin Updates</h3>
    <i class=”material-icons”>flag</i>
    <div class=”pli_twoline”>
    <div class=”pli_subtitle”>Installed Version</div>
    <div class=”dynamicval pli_subtitle”>6.2.2</div>
    </div>
    <div class=”div10″></div>
    <i class=”material-icons”>cloud_download</i>
    <div id=”available_version_content” class=”pli_twoline warning”>
    <div class=”pli_subtitle”>Available Version</div>
    <div class=”available_latest_version dynamicval pli_subtitle”>6.3.5</div>
    </div>
    <i class=”material-icons”>refresh</i>
    <div class=”div50″></div>
    Activate To Update

    You can update the slider from the below path.

     

    Admin Area -> Appearance -> Install Plugins

     

    Could you please share your site URL where it’s happening so that I can troubleshoot it?

    Thanks again. The URL is http://www.miniminds.nl. I updated the Slider-plugin. It still gives a large blank space on the homepage. So for now I chose to ‘hide’ the slider. Hope you can still troubleshoot it. If you need access to the admin area, let me know.

    I visited your shared website and it seems happening because of the javascript error that occurred on your website as shown in the attached screenshot.

     

    Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?

    Attachments:
    You must be logged in to view attached files.

    Any luck with solving the issue yet? At the start of the week I sent you the login details (via the private field)

     

    No, I didn’t get the login details so could you please share them again and also send them on support2@shufflehound.com

Viewing 8 posts - 1 through 8 (of 8 total)