We have installed Javelin theme for out blog website http://blogs.tallysolutions.com/
After installing the theme, We are facing issues like “Timeout error” in place of webpage loading very frequently. It has been a month the theme is installed and there is huge hit on page speed and performance. Because of this reason the website traffic has drastically reduced to 50%. And also facing 403 forbidden issues.
Could you please help us resolve these issues. Awaiting for your response.
I hope you are well today and thank you for your question.
It seems you are facing Maximum Execution Time issue which you can resolve using following solutions.
You can increase your site speed performance as described in the following pages.
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Thanks for your quick reply.
There is a “time out error” shown very frequently(every 1/1.5 hours) when accessing the site from external network, but there’s no issue while accessing the same site using office network.
What could be the main cause of this issue? If we could get the exact cause and soultion, it would be of great help and we can fix immediately.
We and many users are using the issue the theme on our site without any issue so not sure whether it is theme or WordPress site or Server related issue therefore we recommend above to increase maximum execution time allocated to PHP.
To know the bottleneck of the issue
Can you please try temporary enabling WP_DEBUG mode? To do this, just go to wp-config.php include this:
You might already have a line for WP_DEBUG, so just make sure it’s set to true.
Let me know what errors if any you are getting when you face this issue.