- This topic has 11 replies, 2 voices, and was last updated 6 years, 6 months ago by
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Hi there
today i’ve updated my wordpress to 4.9.8 but your theme is not compatible
There are a lot of bugs in the backend
- in the administration dashboard i see the frontend homepage
- plugins cannot be installed
- plugins cannot be upgraded or removed
Please fix it, thanks
This is what i’ve got when try to uninstall plugin
This is the admin dashboard, as you can see in the bottom right corner i can see my homepage!
And frontend css is loaded (see the font??)
And more, if you try to click on “install classic editor” or “install gutenberg plugin” the wheel keeps running and nothing happens
So i can’t work in these conditions
Please let me know
Thanks
Hi @medeaweb,
Sorry to hear of the problem you are having.
Does the same work fine for you using any default WordPress theme such as Twenty Seventeen theme?
Would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able to see it.”?
Best regards,
Shufflehound teamOk thanks, here they are
Thank you for sharing the site credentials.
I logged into your site and confirmed some issues but couldn’t reproduce it on my test site using latest version of WordPress so I need your help to troubleshoot it.
First of all please delete current theme version on your site and install below latest version.
As asked above Does the same work fine for you using any default WordPress theme such as Twenty Seventeen theme?
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Hi there,
thanks for the reply, i’ve upgraded theme but issue stand still, even disabling the plugins.
The issue stands even with other themes, so i think it’s a misconfiguration of the server…
Yes this can be or it may be your WP install issue.
I’ve tried to re-install latest version but issue remains
Do you mean latest version of WordPress?
Have you tried contacting your web host as it is not theme specific issue?
Solution for this topic
Yes thanks, it’s not related to theme. Problem solved!
Awesome great to see you got that solved.
Please advise if you have more questions.
Have a fantastic day!
