Unyson contact form not working

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Home › Forums › Jevelin Theme › Unyson contact form not working

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  • Author
    RESOLVED Posts

  • dmcdigital
    Participant

    Hi,

    I messaged before, we have tried all.possible setings but contact form is not working. Dont even get any message on screen.
    Tried both wp-mail and smtp (google) but both not working.

    Please let me know what should be done.

    Url shared in private.

    Thanks,
    Saba

    Shufflehound Support
    Moderator

    Hi Saba,

     

    Sorry to hear of the problem you are having.

     

    I can see on your site you are using older version of theme so please update your theme to the following latest version.

     


    Please login to access this file

     

    Best regards,
    Shufflehound team

    dmcdigital
    Participant

    I upgraded the theme from the dashboard using Envato Toolkit. But the form is still not working. No thanks message comes and no notification is being sent.

     

    Please help.

    Shufflehound Support
    Moderator

    I see some javascript error is occurring on your site that is causing it not to work as shown in the attached screenshot.

     

    It seems this is causing by revslider plugin so could you please try temporary disabling it to know whether the contact form works fine?

    Attachments:
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    dmcdigital
    Participant

    Hi, I have disabled the rev slider but form is still not working. It’s really urgent, can you please help. I’m sharing the wordpress creds in private.

    Shufflehound Support
    Moderator

    Now your site is displaying another error message as shown in the attached screenshot.

     

    Have you made any changes in the theme files?

     

    If not then please delete and reinstall latest fresh version of Jevelin theme.

    Attachments:
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    dmcdigital
    Participant

    I deleted theme and reinstalled, but still same issue. I had tried contact form 7 and it was working, but the formatting was not good the way it is in this one. Any ideas.

    Shufflehound Support
    Moderator

    We have to style contact form 7 by developing custom CSS code.

     

    Could you please tell me how you want it to style so that i can help you?

    dmcdigital
    Participant

    I wanted to align two fields in one row like email and number in one row. (This is how i configured earlier). Can you help with it.

    Thanks in advance.

    Shufflehound Support
    Moderator

    Solution for this topic

    You can align them in one row by adding the following CSS code in the Custom CSS code option of your theme on the below path.

     

    Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code

     

    #wpcf7-f207-p5-o1 .wpcf7-form-control-wrap.your-email {
    float: left;
    width: 47%;
}

#wpcf7-f207-p5-o1 .wpcf7-form-control-wrap.your-email + br {
    display: none;
}

#wpcf7-f207-p5-o1 .wpcf7-form-control-wrap.tel-69 {
    float: right;
    width: 47%;
}

    dmcdigital
    Participant

    Thanks a lot.

    Shufflehound Support
    Moderator

    You are most welcome here 🙂

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