Hello, I need a quick help.
I published a video post on my site and on the
home page, i can see play icon on the post both on the featured
section and the header/slider section. Yet when i click on the Play
icon, it only popup a small box not the video. How can i solve this.
Make the video popup when you click on the Play icon?
Thanks and your quick response will be match appreciated.
I hope you are well today and thank you for your question.
I visited your shared site but didn’t see any video post on the home page of it.
Could you please tell me exactly which post it is so that I can troubleshoot the issue?
I could confirm the issue on your site.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins specially wp-evs except Unyson plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Yes we ( Shufflehound ) developed this theme but we are a team and in our team many members play different role.
My role is to provide support and confirm the bug reported by user and forward this to theme developer member who will resolve it and release updated theme version.
In that case would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able see it.”?
I logged in to your site to troubleshoot it and i found your site is not allowed to access video file in popup using XMLHttpRequest as shown in the attached screenshot which is required to load content dynamically in Popup using AJAX.
Please contact the video hosting service provider to allow your site to access it using AJAX.