White Screen after theme update

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  • Dominique_NE
    Participant

    Hi ,

     

    After updating  the gillion theme from  1.50 to the latest, I have a white screen. I uploaded  the theme via ftp, overwriting the old one.

     

    My site is now un-acessible. and the unyson plugin will not work. or update

     

    Please help, Urgent !

     

    Thanks

    Shufflehound Support
    Moderator

    Hi @Dominique_DF,

     

    Sorry to hear of the problem you are having.

     

    I can access your shared site as shown in the attached screenshot.

     

    Are you having issue only in the admin area?

     

    If yes then can you please try temporary enabling WP_DEBUG mode? To do this, just go to wp-config.php include this:

    define('WP_DEBUG',true);

     

    You might already have a line for WP_DEBUG, so just make sure it’s set to true.

     

    Let me know what errors if any you are getting when you face this issue.

     

    Best regards,
    Shufflehound team

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    Dominique_NE
    Participant

    Hi,

     

    Hi !,

    Ok, yes I cannot see the site or the admin area.

     

    Thats strange that you can?

     

    I have enabled debug.

     

    Please let me know what you see?

     

    Many Thanks for your help.

    K

    Dominique_NE
    Participant

    Hi any news on this?

     

    Thanks

    k

    Shufflehound Support
    Moderator

    Solution for this topic

    I logged into your site and updated Gillion theme to the latest version without any issue.

     

    Could you please confirm it?

     

    Also I can see you are using outdated version of PHP on your site as shown in the attached screenshot so please update it to the latest version by contacting your web host.

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    Dominique_NE
    Participant

    Many Thanks for your Help !

     

    Shufflehound Support
    Moderator

    You are most welcome here 🙂

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