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  • mariana10ibs
    Participant

    <pre id=”tw-target-text” class=”tw-data-text tw-text-large tw-ta” dir=”ltr” data-placeholder=”Translation”><span lang=”en”>Hi,

    When I go to my plugins I see a new version of WPBakery Page Builder available.
    But I cannot do the update like I would do to any other plugin.
    Instead I get this message.
    See details of version 6.2.
    Automatic update is not available for this plugin.
    To receive automatic updates license activation is required.
    Please visit settings to activate your WPBakery Page Builder.

    The problem is I dont have a license activation since I gotGot WPBakery
    Page Builder in Gillion theme. </span>

    Solution for this topic

    Hi @mariana10ibs,

     

    I hope you are well today and thank you for your question.

     

    You are using the WPbakery page builder plugin bundled with the theme therefore you are not direct customer of that plugin and cannot update that plugin until you purchase it.

     

    Please find more information about it on the following page.

     

    https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/

     

    We update the plugin with every new theme version. In this case you can just delete old plugin version and reinstall latest plugin version bundled with theme from Appearance ->  Install Plugins

     

    Best regards,
    Shufflehound team

    mariana10ibs
    Participant

    Thank you very much for the information. Do you know If I delete the plug in will I lose any important content?

    mariana10ibs
    Participant

    Also so I just go ahead and delete it and it will show again in appearance plugn in?

    mariana10ibs
    Participant

    it worked thanks

     

     

    You are most welcome here 🙂

    Shirakashi
    Participant

    Hi Shufflehound Support,

     

    I tried “We update the plugin with every new theme version. In this case you can just delete old plugin version and reinstall latest plugin version bundled with theme from Appearance ->  Install Plugins” But it gives me the same error message, and wpbakery can not activate itself.

     

    Can you update WPBakery Page Builder on your side and push it to me?

    @Shirakashi What error are you getting?

     

    Could you please share the screenshot of the error?

    mariana10ibs
    Participant

    it ended up goting the same and still dont have the new version

    As said above, we update the plugin with a new theme version but we don’t update the theme just because a new version of the WPBakery page builder plugin is released until it is not necessary or break the functionality.

     

    It will be updated ASAP but don’t worry about it until it causes any problem on your website.

     

     

Viewing 10 posts - 1 through 10 (of 10 total)

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