- This topic has 6 replies, 2 voices, and was last updated 4 years, 11 months ago by
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Hello everyone, everything good? In the last few days the YellowPencil and WPBakery plugins have stopped working. Can you help me with this problem?
Hi @marcosroberio,
I hope you are well today and thank you for your question.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Please make sure that you are using the below latest version of the theme and latest versions of the plugins.
Best regards,
Shufflehound team<span lang="en">Good Morning, All pages show the same error when using yellowpencil. Even so, a link to the site follows. I am using the current version of the theme. https://somosplurall.com.br/wp-admin/admin.php?page=yellow-pencil-editor&href=somosplurall.com.br%2F&yp_page_id=674&yp_page_type=page&yp_mode=single </span>
I could confirm the Yellow Pencil editoe issue on my test site, therefore, I notified the theme developer about this.
This seems an issue with the yellow pencil editor plugin as described below.
We will try to contact the yellow pencil editor plugin support to resolve it.
Good morning folks, already received information when the YellowPencil normalization, because the app remains not working. Thanks.
Yes, you can update the Yellow Pencil editor from the below path.
Admin Area -> Appearance -> Install Plugins
The issue is fixed in the below latest version of YellowPencil so please update the theme as described here https://support.shufflehound.com/updating-theme/
After updating the theme, please update the Yellow Pencil editor from the below path.
Admin Area -> Appearance -> Install Plugins
