Forum Replies Created
Solved installing this beta on both websites.
Thank you for support
Hello,
thanks for the quick response.
Do you suggest to remove the plug-ins completely?
Thank you!
Hello team,
thank you for the quick answer and for the hint. We deactivated WP Super Cache plugin and now everything works right.
Do we need to eliminate and never use again the plug-in? Would it be that bad for the website performances? If so can you suggest us any alternative please?
All the best
FG
Thank you very much!
EG
Plugin developer didn’t answer.
Feel stupid, I was mispelling the css -.-
Thank you very much.
Elena
Thank you for the explanation I wrote them 🙂
Elena
Sorry I don’t understand.
The fact that my dynamic pages resize images is caused by jetpack and not by the theme?
And there’s no way to customize it from the theme?
I wrote to jetpack let’s see…
Anyway, I’d like to point out I just asked for Assistance in answering tech questions to help me understand where the issue is, didn’t ask for any customization service. You told me first to hire a developer instead of telling me “it’s a jetpack issue”. I see ticket where you are actually helpful with users.
Is my support expired?
If so let me know please, I’m still using this account from my last customer cause I have all the ticket solved as refer on this, but I can use another account that was created recently to purchase this theme for another customer.
Thank you
Elena
Thank you
Hello,
as the title of the ticket says, I’m referring to the plug-in:Â Typekit Fonts for WordPress.
Not a Typekit issue, used that before with other themes; I followed the clear instructions they provide and somehow the site is seeing the font but not showing.
I asked, why yellow pencil is showing me the font family?
Thank you
Elena
Hello,
I’m using the lite version of jetpack, I don’t have that option in my cPanel.
Regenerate thumbnails doesn’t change anything.
May I ask at least what is causing this in order to fix this and get your demo result? Do I have to work on .sh-portfolio-image? As shown in the previous message and attachments I try with yellow pencil with no success…
Also, in this discussion (https://support.shufflehound.com/forums/topic/thumbnail-size-for-blog-post/Â ) you provided a custom plugin to the user in order to “achieve this by using the custom plugin attached and changing the size of images in its code”. Is that the same process?
Thank you in advance
Elena
Also, if can be useful for you, I found the typekit font (semplicitapro) here, see attachment. (nunito sans is the one in use).
🙂
Hello again,
I tryed with css but it seems not to work in any way…
Found out working with yellowpencil that is not a template resizing issue…
Images are just resized themseves… When I try changing parameters the image just stretch… see attachments.
I’m really disappointed I choose this theme because the demos showed that. Why Jevelin Demo does not resize while mine is resizing? See attachment.
Can Force Regenerate Thumbnails Plugin solve my issue? Is there any plug-in that can help me achieving this?
Last question: may I try use the procedure you suggested to this other user? https://support.shufflehound.com/forums/topic/thumbnail-size-for-blog-post/Â
Thank you
Elena
Thank you!
You are right, it works perfectly, thank you!
Thank you!
Almost done! It worked just with http://www.effegibrevetti.com/it/ (italian version), but not on http://www.effegibrevetti.com/.
Do I have to add something on the css code?
Thank you in advance
Elena
Hello and thanks for the quick answer,
actually I removed the form from the home of this website but I have the very same issue on the other (that is http://www.effegibrevetti.com/) on the bottom of the homepage.
Note that I worked with both custom css and yellow pencil editor on this form to make 1-the scroll bar on the message field invisibile and also 2-to make every field have the same width.
Thank you very much!
Elena
Ok thank you very much!
Elena
Mee too now!
Thank you very much and best regards
Elena
Almost 🙂 the Message field is still smaller… see attachments. Also please tell me if this is a matter of caching, don’t want to bother 🙂
Note that everything is still right by opening the Yellow Pencil editor.
Thank you
Elena
