Mobile menu don't work

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    RESOLVED Posts

  • carlasgo6
    Participant

    Hi,

    I have the same problem as shown on this post:

     

    https://support.shufflehound.com/forums/topic/menu-on-mobile-doesnt-work/

     

    On mobile version, when I click on the menu icon, nothing happens.

    I deactivated all plugins but the problem still remains.

     

    My website:  skating-outlet.com

     

    Thanks!

    Shufflehound Support
    Moderator

    Hi @carlasgo6,

     

    Sorry to hear of the problem you are having.

     

    It seems happening on your shared site because of the javascript error occurred on the site as shown in the attached screenshot.

     

    This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any or use following plugin to check it.

     

    Also please try deleting and reinstalling latest version of Gillion theme.

     

    Best regards,
    Shufflehound team

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    carlasgo6
    Participant

    Hi, I deactivated all plugins except Unyson plugin and WpBakery page builder plugins and it still doesn’t work…

    Shufflehound Support
    Moderator

    Have you tried deleting and reinstalling latest version of Gillion theme as suggested above?

     

    If it doesn’t help then would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able to see it.”?

    carlasgo6
    Participant

    HI, I bought the theme a couple of days ago and I though it was the last version. Reinstalling it is not an option now. I send you login details. Thanks!

    Shufflehound Support
    Moderator

    I logged into your site and saw you are using outdated version of PHP on your site as shown in the attached screenshot.

     

    So first of all please update PHP version to latest by contacting your web host.

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    carlasgo6
    Participant

    Hi, php version updated to 7.2. Problem still remains.

    Thanks

    Shufflehound Support
    Moderator

    Solution for this topic

    I have resolved the issue on your site.

    Could you please confirm?

    carlasgo6
    Participant

    Hi, yes, it looks like it is solved!

    Thank you very much! You have an awesome support!!!

    Shufflehound Support
    Moderator

    You are most welcome here 🙂

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