Home › Forums › Jevelin Theme › Error upon install
Home › Forums › Jevelin Theme › Error upon install
Every time I try to install this theme, I get sent to the same page with the message below. I have signed out and back in on both Themeforest and WordPress, and I’ve downloaded several times, but I get the same error every time. I’m selecting the .zip file that is provided as download.
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
Hello,
Thank you for reaching out and sorry to hear about the trouble you’re experiencing with the installation.
To assist you better, could you please confirm the PHP and WordPress versions you’re using? Additionally, if possible, please check your server’s error logs and share any entries related to the jevelin
folder. These logs can help us pinpoint the issue.
Best regards,
Shufflehound Team
I’m using WordPress version 6.7.1 and PHP Version 8.2.27
I tried again and am actually getting a different error now when I try to install theme. I’ve tried twice now, with a brand new download file from Themeforest download page.
It says:
Installing theme from uploaded file: themeforest-5Hff7iRY-jevelin-multipurpose-premium-responsive-wordpress-theme.zip
<div id=”wpadminbar” class=”nojq”>
<div id=”wp-toolbar” class=”quicklinks” role=”navigation” aria-label=”Toolbar”></div>
</div>
<div id=”wpbody” role=”main”>
<div id=”wpbody-content”>
<div class=”wrap”>
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
<hr />
I also copied all other site info and pasted below:
### wp-core ###
version: 6.7.1
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /home/customer/www/skitowng.sg-host.com/public_html
wordpress_size: 61.87 MB (64872442 bytes)
uploads_path: /home/customer/www/skitowng.sg-host.com/public_html/wp-content/uploads
uploads_size: 9.55 MB (10018773 bytes)
themes_path: /home/customer/www/skitowng.sg-host.com/public_html/wp-content/themes
themes_size: 13.56 MB (14221144 bytes)
plugins_path: /home/customer/www/skitowng.sg-host.com/public_html/wp-content/plugins
plugins_size: 12.60 MB (13212425 bytes)
fonts_path: /home/customer/www/skitowng.sg-host.com/public_html/wp-content/uploads/fonts
fonts_size: directory not found
database_size: 864.00 KB (884736 bytes)
total_size: 98.43 MB (103209520 bytes)
### wp-active-theme ###
name: Twenty Twenty-Five (twentytwentyfive)
version: 1.0
author: the WordPress team
author_website: https://wordpress.org
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, widgets-block-editor, block-templates, post-formats, editor-style
theme_path: /home/customer/www/skitowng.sg-host.com/public_html/wp-content/themes/twentytwentyfive
auto_update: Disabled
### wp-themes-inactive (2) ###
Twenty Twenty-Four: version: 1.3, author: the WordPress team, Auto-updates disabled
Twenty Twenty-Three: version: 1.6, author: the WordPress team, Auto-updates disabled
### wp-plugins-active (3) ###
Security Optimizer: version: 1.5.7, author: SiteGround, Auto-updates disabled
SiteGround Central: version: 3.3.1, author: SiteGround, Auto-updates disabled
Speed Optimizer: version: 7.7.2, author: SiteGround, Auto-updates disabled
### wp-media ###
image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
imagick_version: Not available
file_uploads: 1
post_max_size: 256M
upload_max_filesize: 256M
max_effective_size: 256 MB
max_file_uploads: 20
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
ghostscript_version: 10.02.1
### wp-server ###
server_architecture: Linux 6.6.63-MCIclouder663-c9 x86_64
httpd_software: Apache
php_version: 8.2.27 64bit
php_sapi: cgi-fcgi
max_input_variables: 3000
time_limit: 120
memory_limit: 768M
max_input_time: 120
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 8.2.1 OpenSSL/3.1.4
suhosin: false
imagick_availability: false
pretty_permalinks: true
htaccess_extra_rules: true
current: 2025-01-13T21:10:30+00:00
utc-time: Monday, 13-Jan-25 21:10:30 UTC
server-time: 2025-01-13T21:10:30+00:00
### wp-database ###
extension: mysqli
server_version: 8.0.39-30
client_version: mysqlnd 8.2.27
max_allowed_packet: 33554432
max_connections: 500
### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/customer/www/skitowng.sg-host.com/public_html/wp-content
WP_PLUGIN_DIR: /home/customer/www/skitowng.sg-host.com/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 256M
WP_MAX_MEMORY_LIMIT: 768M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
</div>
</div>
</div>
By the way, I’m using Siteground managed hosting for this
Hello,
Thanks so much for the detailed info and for getting back to us!
It looks like the error might be caused by uploading the full ZIP file you downloaded from ThemeForest, which includes extra files like documentation. No worries – this is super common and easy to fix! Here’s what to do:
jevelin.zip
).
If it still doesn’t work or you’re stuck, we’d love to help! You can check your PHP error logs to see what’s causing the issue, or if you’d prefer, we can offer to log in to your site and take a closer look for you. Just let us know what works best!
Looking forward to hearing from you. 😊
Best regards,
Shufflehound Team