- This topic has 19 replies, 2 voices, and was last updated 5 years ago by
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Hi i want to show facebook fan on my website with social counter but nothing is display.
It’s work for youtube but not facebook.
My website is : http://fredericwatare.com/Can you help me please?
Hi @freudibili,
I hope you are well today and thank you for your question.
Please try clearing & temporarily disabling the WP Fastest Cache that you are using on your site.
I also don’t see Youtube counter on your shared site so please tell me exactly where are you displaying it on your site?
Best regards,
Shufflehound teamHi
- Youtube counter is on the home (see attachment)
- I disabled “WP Fastest Cache” and nothing change
Thank you
I can see you are using an older version of the theme on your site so Please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
After updating the theme, please reconfigure the facebook settings in the social counter widget and test it.
Nothing change.
Another solution ?
Regards
Then Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin log in details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
yes sure.
Solution for this topic
I logged into your site and saw in the Social Counter widget for the “Facebook Page ID” field you had not entered correct ID or slug as described below which I did and it started working fine.
ID Facebook page. Must be the numeric ID or your page slug.
You can find this data clicking to edit your page on Facebook.
The URL will be similar to this:https://www.facebook.com/pages/edit/?id=464751807014499 or https://www.facebook.com/ShufflehoundCould you please check it?
Thank you very much.
Have a good day
You are most welcome here 🙂
Hi the problem is back again. Can you help me ?
Regards
Have you tried using the solution as shared above?
Yes i did that and it worked.
Now the problem is back again. Can you check please ?
I logged into your site and it seems this time the issue is different.
Please recreate the Facebook App and add its Facebook App ID and Facebook App Secret in the widget settings.
Hi,
I reseted my Facebook App Secret but I don’t really want to recreate a facebook app because i use it.Is there another way?
Then please make sure that you have configured it correctly and used its same details in the facebook counter widget fields.
Yes it is. Like I said it’s work before and I change nothing.
You told me “it seems this time the issue is different”. Can we fix that in a different way then ?
Regards
The issue is different but I don’t know the reason for the issue so please create another facebook app for this widget and use its details.
Like I said I can’t create another facebook app because I use it others projects.
Can you investigate please ?
Regards
It is not an issue in the theme as it is working fine on my test site.
The issue is in the facebook app and its configuration that you have created so we can’t investigate anything further.
You can also contact facebook support to configure the app correctly.
