- This topic has 5 replies, 2 voices, and was last updated 5 years, 8 months ago by
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Hello, I am experiencing the following problems.
- Form is not working
- Page builder is broken
Form
- When I use the form I get an error message that says “Invalid Destination Email (please contact the site administrator)”
- I noticed this error after moving the site to a new host, but it may have already existed
Page Builder
- I have an image attached. The page builder is all messed up for some reason and can’t be used
- I noticed this issue after updating some plugins
- I had a backup for both the site and database. I restored both manually (database through Cpanel and site through FTP)
Do you know how I can fix these problems? I have my login info attached and you have my permission to long onto the site for trouble-shooting.
Hi @cbassix,
I hope you are well today and thank you for your question.
Please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
When I use the form I get an error message that says “Invalid Destination Email (please contact the site administrator)”
Please make sure that you are using the latest version of WPBakery page builder and configured the contact form settings.
The page builder is all messed up for some reason and can’t be used
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamThanks for your response. I updated the theme in a test environment. I tried deactivating all plugins except Unyson and WPBakery and the problem remained. If I disable WPBakery, the Unyson page builder is still wonky.
For WPBakery, I have the default version that came with the theme. Do I need to buy a license, or is there one I can use as part of the theme purchase?
Should I try to roll back to an earlier version of WP maybe?
For WPBakery, I have the default version that came with the theme. Do I need to buy a license, or is there one I can use as part of the theme purchase?
You don’t need to buy it and just use the default version that came with the theme.
Should I try to roll back to an earlier version of WP maybe?
No, as it is working fine for me on the latest version of WordPress.
I logged into your shared site and saw you are still using the older version of Jevelin theme on it so please update the theme to the latest version as described above.
Also, after updating the theme please update the WPBakery plugin to the latest version by deleting and reinstalling it.
Thanks, and sorry for the confusion around the shared site. After posting that comment I went back and re-installed the backup, just in case it might work.
What is the process for updating WPBakery? When I try to update, I get prompted for a license. When I updated the theme, WPBakery appeared to still be an older version of itself.
What is the process for updating WPBakery? When I try to update, I get prompted for a license. When I updated the theme, WPBakery appeared to still be an older version of itself.
You have to first update the theme and then delete the WPBakery plugin and reinstall it from Appearance -> Install Plugins
