- This topic has 9 replies, 2 voices, and was last updated 4 months, 2 weeks ago by
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Hello,
I tried to install Blog – Personal Demo content with Haste Theme, and I cannot open the Home Page – it gives me errors with Elementor Edit.
Steps to reproduce:
- install theme and active (standard)
- go to install demo tab
- Choose “Blog” category
- Install “personal” variant.
- Go to pages -> choose “Home – Personal”
- Edit with Elementor
- Page cannot be previewed with standard edit or debug modes. (screenshots in attachment).
If you need any other info, please let me know,
Aleksandra
Hi there,
That is strange.
Would it be possible for us to log in to your website to debug this issue further? (you can share the login details in the private information field)
Best regards,
Shufflehound team
Hello,
Thanks for the answer.
I can share credentials, but the Editor role will be enough to check the issue?
Kind regards,
Aleksandra
Hello Shufflehound team,
Can you please share your feedback about my question from Tuesday?
I am a bit blocked, as I would like to use this blog template.Hi Shufflehound team,
bumping my question. I would appreciate your quick help.
Hi there,
Sorry for that.
If we can access the same error message, then Editor role should be fine for testing.
Best regards,
Shufflehound team
Thank you for your message, you can find credentials in message below.
If you need any other assistance, please let me know.
Kind regards,
Aleksandra
Thank you for the login details. We have just tested your site and confirmed the issue. However, we are currently unable to determine the cause. To proceed, would it be possible to get Admin role access to the support account?
Hello, thank you for your message – I just updated your account to admin role. Let me know in case of any questions.
KR,
AleksandraHello,
We have performed additional testing on our end and are still unable to replicate the issue on our demo site, even after following all the steps you mentioned. It currently appears to be related to your specific WordPress setup.
Thank you for updating the account role. However, it remains too limited for the testing we need to do. Here are the tests you should try:
- Temporarily switch to the default WordPress theme and check if the error persists. This will help us determine if it is related to our theme.
- Update the Elementor plugin and check if the error persists
- Disable all plugins, except for Elementor and Haste Core, then also check if the error persists
Please let us know how it goes.
Best regards,
Shufflehound Team
