Since updating to the latest version of the Gillion theme (3.9.2) the homepage is broken in multiple places. Please see the attached screenshots for the before update and after update.
I tried disabling the Elementor plugin and it’s still the same issue. I updated Elementor to the latest version as well, same problem. I upgraded the framework, same problem.
Please advise. So far, I have reverted back to the backup, but this new version, it’s not usable for older users. I had this theme for just under a year.
I hope you are well today and thank you for your question.
Are you using any cache on your website?
If yes then please try clearing and temporarily deactivating it.
Also, could you please share your site URL where it’s happening so that I can troubleshoot it?
@Sinergico To help us keep the support thread separates could you please create your own thread for your question instead of posting a reply on others thread as it makes the thread messy and hard to read.
If you want to you can also add a reference to this thread in your newly created thread.
We would be more than happy to help you with your new thread.
Then why you do public threads? I’m not asking anything, i’m telling you i have the same situation and the same problem, providing further information to help to solve the problem.
What’s the sense to open two threads for the same problem?
What if you help me instead of yelling at me?
There is a caching plug-in but I obviously cleared the cache after updating and opened the home page in an incognito browser.
The website is: https://fully-booked.ca
But currently I reverted back to a functioning version. I cannot put this broken update on a live website as I have visitors on it.
I am experiencing the same issues (omniacrystallis.com). Is there any way to upload the previous versios of Gillion?
I recommend you to open separate topics so that you can share private information with me but because many users are facing the issue, I have reported it to the theme developer so that it will be fixed quickly.
Thank you for your patience and cooperation.
@Sinergico Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
@scrat55 I solved the issues by re-installing version 3.9.0 of the theme. They uploaded it in this thread: https://support.shufflehound.com/forums/topic/style-issues-after-the-latest-update/
@scrat55 hijack? Are you serious? This is not a support ticket, this is a public thread. If you don’t want to be read, use the private information field.
There is no point to check your site because you have reverted it back from the backup. So it does not make any sense what you’re saying.
The issue concerns many people, not only you.
Besides, thanks to the participation of more users in this thread, another person gave you a possible solution that you don’t want to apply. And i’m going to provide the moderator an admin account for my site, so they can check what’s wrong.
So, stop playing the victim and think a little bit
Thank you all for your cooperation.
This is a major release that caused the issues as reported by users.
We are troubleshooting the issue and will fix it soon.
In the meanwhile, you can use the below older versions of the theme.