Home Page Edit not working (WPBakery Page Builder)

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  • Author
    NOT RESOLVED Posts

  • asifkhan
    Participant

    Hi Support Team,

    When I click on edit page from my homepage, it takes me to WPBakery Page Builder which is okay but when I click on any Edit this coloumn, then I am not getting any option to do any changes. Some times it works but mostly it doesn’t work and I get Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.

    I will attach a screenshot for you.

     

    Secondly I have copied the WooCommerce Status Report, I am geeting following error, please scroll down for the full report. Thanks
    Archive template:Your theme has a woocommerce.php file, you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

    WooCommerce Status Report:

    
### WordPress Environment ###

WordPress address (URL): https://stylelash.co
Site address (URL): https://stylelash.co
WC Version: 3.8.0
REST API Version: ✔ 1.0.2
Log Directory Writable: ✔
WP Version: 5.2.4
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 32 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.44-cll-lve
Max Upload Size: 32 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.8.0
WC Database Prefix: wp_
MaxMind GeoIP Database: ✔
Total Database Size: 5.18MB
Database Data Size: 4.50MB
Database Index Size: 0.68MB
wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_comments: Data: 0.09MB + Index: 0.07MB + Engine MyISAM
wp_cpappbk_forms: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_cpappbk_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_evf_entries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_evf_entrymeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_evf_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_learnpress_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_learnpress_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_learnpress_question_answermeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_learnpress_question_answers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_learnpress_quiz_questions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_learnpress_review_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_learnpress_sections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_learnpress_section_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_learnpress_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_learnpress_user_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_learnpress_user_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nd_learning_courses: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_image_storage: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_section_storage: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_nextend2_smartslider3_slides: Data: 0.15MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 2.73MB + Index: 0.05MB + Engine MyISAM
wp_postmeta: Data: 0.84MB + Index: 0.34MB + Engine MyISAM
wp_posts: Data: 0.35MB + Index: 0.11MB + Engine MyISAM
wp_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides: Data: 0.05MB + Index: 0.00MB + Engine MyISAM
wp_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (22) ###

Appointment Hour Booking: by CodePeople – 1.1.76
Classic Editor: by WordPress Contributors – 1.5
Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.1.0
Contact Form 7: by Takayuki Miyoshi – 5.1.4
Envato Market: by Envato – 2.0.3
Everest Forms: by WPEverest – 1.5.6
Feed Them Social - Page, Post, Video and Photo Galleries: by SlickRemix – 2.7.6.2
Jetpack by WordPress.com: by Automattic – 7.9
WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5
Limit Login Attempts Reloaded: by WPChef – 2.9.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.6.2
One Click Demo Import: by ProteusThemes – 2.5.2
Slider Revolution: by ThemePunch – 6.1.3
Smart Slider 3: by Nextend – 3.3.22
ThemeGrill Demo Importer: by ThemeGrill – 1.6.0
Unyson: by ThemeFuse – 2.7.22
YellowPencil Pro: by WaspThemes – 7.2.6
WooCommerce Admin: by WooCommerce – 0.21.0 – Not tested with the active version of WooCommerce
WooCommerce Services: by Automattic – 1.21.1 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.8.0
WP Instagram Widget: by Scott Evans – 2.0.4
YITH WooCommerce Wishlist: by YITH – 2.2.15 – Not tested with the active version of WooCommerce

### Inactive Plugins (2) ###

Akismet Anti-Spam: by Automattic – 4.1.3
Hello Dolly: by Matt Mullenweg – 1.7.2

### Must Use Plugins (1) ###

installatron_hide_status_test.php: by –

### Settings ###

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ❌ Page not set
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #706 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Jevelin
Version: 4.5.4
Author URL: https://shufflehound.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: jevelin/woocommerce/archive-product.php
jevelin/woocommerce/cart/cart-empty.php
jevelin/woocommerce/cart/cart.php
jevelin/woocommerce/content-product.php
jevelin/woocommerce/content-single-product.php
jevelin/woocommerce/loop/loop-end.php
jevelin/woocommerce/loop/loop-start.php
jevelin/woocommerce/loop/no-products-found.php
jevelin/woocommerce/loop/orderby.php
jevelin/woocommerce/loop/pagination.php
jevelin/woocommerce/loop/price.php
jevelin/woocommerce/loop/rating.php
jevelin/woocommerce/loop/result-count.php
jevelin/woocommerce/loop/sale-flash.php
jevelin/woocommerce/notices/error.php
jevelin/woocommerce/notices/notice.php
jevelin/woocommerce/notices/success.php
jevelin/woocommerce/product-searchform.php
jevelin/woocommerce/single-product/meta.php
jevelin/woocommerce/single-product/product-image.php
jevelin/woocommerce/single-product/product-thumbnails.php
jevelin/woocommerce/single-product/rating.php
jevelin/woocommerce/single-product/review.php
jevelin/woocommerce/single-product/sale-flash.php
jevelin/woocommerce/single-product/share.php
jevelin/woocommerce/single-product/short-description.php
jevelin/woocommerce/single-product/tabs/additional-information.php
jevelin/woocommerce/single-product/tabs/description.php
jevelin/woocommerce/single-product/tabs/tabs.php
jevelin/woocommerce/single-product/title.php

### Action Scheduler ###

Complete: 214
Oldest: 2019-10-05 21:15:07 +0000
Newest: 2019-11-05 19:29:53 +0000

Pending: 2
Oldest: 2019-11-05 20:29:53 +0000
Newest: 2019-11-05 20:29:53 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

     

    Attachments:
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    Shufflehound Support
    Moderator

    Hi @asifkhan,

     

    I hope you are well today and thank you for your questions.

    When I click on edit page from my homepage, it takes me to WPBakery Page Builder which is okay but when I click on any Edit this coloumn, then I am not getting any option to do any changes. Some times it works but mostly it doesn’t work and I get Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.

    I will attach a screenshot for you.

    This is a server related issue so please contact your web host to resolve it.

    Secondly I have copied the WooCommerce Status Report, I am geeting following error, please scroll down for the full report. Thanks
    Archive template:Your theme has a woocommerce.php file, you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

    This is not an error but just the information for you.

     

    Are you facing any issue due to it?

     

    Best regards,
    Shufflehound team

    asifkhan
    Participant

    Dear Support Team,

    I had solved that previous problem but now I have one more problem. In system status I see following thing but I am not sure how to update, can you please help me in this?

    evelin/woocommerce/notices/error.php version 3.5.0 is out of date. The core version is 3.9.0,
    jevelin/woocommerce/notices/notice.php version 3.5.0 is out of date. The core version is 3.9.0,
    jevelin/woocommerce/notices/success.php version 3.5.0 is out of date. The core version is 3.9.0,

    Shufflehound Support
    Moderator

    This is a known issue that will be fixed ASAP.

     

    In meanwhile you can just ignore this warning as the theme still works with the plugin without any issue and if you get any issue then feel free to ask us.

    Shufflehound Support
    Moderator

    The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/

     


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