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This topic contains 29 replies, has 2 voices, and was last updated by  Shufflehound Support 23 hours, 16 minutes ago.

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  • Hi, why this buttons dont work and where i can change links?

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    Hi @eudanck,

     

    I hope you are well today and thank you for your question.

     

    Could you please share me the page URL from your site where it is displaying so that I can help you?

     

    Best regards,
    Shufflehound team

    Off line at now.

    But my content sample and temaplate is is https://gillion.shufflehound.com/clean/

    why this buttons dont work

    Please make sure you are using latest version of the theme.

     

    This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

     

    and where i can change links?

    You can configure it in the theme settings as displayed in the attached screenshot.

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    Ok, i try this soon …

    What the difference between WpBakery X Yellow pencil

    TheWpBakery is a WordPress Page Builder plugin with intuitive drag and drop interface.

     

    The Yellow pencil is a Visual CSS Editor. The plugin allows you to customize style of any page and theme without coding.

    When i click in whatzapp btn link dont work … notthing. Others ok

    what link do they use as a reference? Where do I set up? Not only whatzapp, but the other buttons

    Those are the social share buttons so you don’t need to configure any link to make it work.

     

    You can just configure which buttons to display on the site as displayed in the above shared screenshot.

     

    I have tested it on my test site and it’s working fine for me using latest version of Gillion theme.

     

    Please note that the whatsApp button only works in mobile.

     

    If any other button is not working on your site then please make sure that you are using the latest version of the theme and check for plugin conflict as described in the above reply.

    eudanck
    Participant

    Dont work whatsapp … what about web.whatsapp.com??? Plz see my preview print

    The whatsApp button works on mobile and not on web.whatsapp.com.

    other links dont work too …

    I need to access your site to troubleshoot the issue so could you please share it?

    yes … in Private information field

    It seems you missed to share your site URL so could you please share it?

    here …

    I clicked on the facebook icon on your site and saw it is working fine as shown in the attached screenshots.

     

    Does it not work for you?

     

    If not then do you get any error message or anything else?

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    Yes, but whatzap and last icon no….

     

    Whatzap web should work on the desktop on click, but dont

    Yes, but whatzap and last icon no

    As said earlier above “The whatsApp button works on mobile and not on web.whatsapp.com.”.

     

    The last icon is for sending text message which also only works on mobile.

    Ok, and where i put my phone number for this 2 icons?

    You don’t need to add it therefore there isn’t any option for it.

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