I hope you are well today and thank you for your question.
But the counter is not showing the FB icon. Do I need to add also the FB app ID and the FB app secret?
Yes, you need to add that also which you can find as described in the below pages.
So I finally managed to create my FB app. (btw, it took me more than 48 hours to that with all the authentifications etc.)
I have entered the ID and the app secret but the counter still does not show the FB page.
Also, the Instagram icon dissapeared today.
Could you please help me to fix the issue?
Thanks a lot.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Also, Would you mind if I log in to your site and do some troubleshooting? If this is ok then could you please temporary share me your site admin login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”?
I logged into your shared site and saw you are using an older version of the theme so please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please login to access this file
I can see in your shared screenshot that you have not added App Domain so please configure it as described in the below pages.
Please share me the screenshot of how you have added domain.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Also, please try recreating the facebook App.