"There has been a critical error on this website." Possibly due to Redux

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Home › Forums › Jevelin Theme › “There has been a critical error on this website.” Possibly due to Redux

Viewing 8 posts - 1 through 8 (of 8 total)
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    RESOLVED Posts

  • anoopnair
    Participant

    Hi,

    My website has crashed when i registered redux.

     

    I have included the Redux support URL and my website URL.

    Shufflehound Support
    Moderator

    Hi @anoopnair,

     

    Sorry to hear about the problem you are having.

     

    The shared support URL is invalid therefore I can’t access it.

     

    Can you please try temporary enabling WP_DEBUG mode? To do this, just go to wp-config.php include this:

     

    define('WP_DEBUG',true);

     

    You might already have a line for WP_DEBUG, so just make sure it’s set to true.

     

    Let me know what errors if any you are getting when you face this issue.

     

    Best regards,
    Shufflehound team

    anoopnair
    Participant

    Thank you for your response. I have pasted the output after enabling debug.

    Shufflehound Support
    Moderator

    Could you please make sure that the google font file exists on the below path on your web server and is readable?

     

    var/www/yourwebsite.me/wp-content/uploads/redux/google_fonts.json

    anoopnair
    Participant

    Thank you for your response.

    The file exists, but it’s permission was 000. I have changed permission to 755 and it is working now. Thank you so much!

    • This reply was modified 3 years, 9 months ago by anoopnair.
    • This reply was modified 3 years, 9 months ago by anoopnair.
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    Shufflehound Support
    Moderator

    Then please make sure that the file has permission to read as described below.

     

    https://www.malcare.com/blog/wordpress-file-permissions/

    https://wordpress.org/support/article/changing-file-permissions/

    anoopnair
    Participant

    Solution for this topic

    Thank you so much for your response.

    I have set permissions as per the guides that you have provided.

    The issue has been resolved. Thank you once again for your prompt support!

    Shufflehound Support
    Moderator

    You are most welcome here 🙂

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Viewing 8 posts - 1 through 8 (of 8 total)