- This topic has 7 replies, 2 voices, and was last updated 4 years, 7 months ago by
.
Hi,
My website has crashed when i registered redux.
I have included the Redux support URL and my website URL.
Hi @anoopnair,
Sorry to hear about the problem you are having.
The shared support URL is invalid therefore I can’t access it.
Can you please try temporary enabling WP_DEBUG mode? To do this, just go to wp-config.php include this:
define('WP_DEBUG',true);You might already have a line for WP_DEBUG, so just make sure it’s set to true.
Let me know what errors if any you are getting when you face this issue.
Best regards,
Shufflehound teamThank you for your response. I have pasted the output after enabling debug.
Could you please make sure that the google font file exists on the below path on your web server and is readable?
var/www/yourwebsite.me/wp-content/uploads/redux/google_fonts.json
Thank you for your response.
The file exists, but it’s permission was 000. I have changed permission to 755 and it is working now. Thank you so much!
Then please make sure that the file has permission to read as described below.
https://www.malcare.com/blog/wordpress-file-permissions/
https://wordpress.org/support/article/changing-file-permissions/
Solution for this topic
Thank you so much for your response.
I have set permissions as per the guides that you have provided.
The issue has been resolved. Thank you once again for your prompt support!
You are most welcome here 🙂
