Troubles with woocommerce Shop-Site

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Home Forums Gillion Theme Troubles with woocommerce Shop-Site

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  • Since three days I have troubles with the shop-Site.

    The last month it worked perfekt. Maybe you have an idea?

    In the backend everything is perfect, but in the frontend the side is crashed.:

    https://reitinger-cosmetics.at/shop/

     

    I have attached backend an frontend picture

     

    My problem, the site is already online – are the picture the problem?

     

    best regards tom

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    Hi Tom,

     

    I hope you are well today and thank you for your question.

     

    You are using the older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/

     


    Please login to access this file

     

    Best regards,
    Shufflehound team

    Hello,

     

    the Gillion version is now: Gillion <span class=”version” aria-label=”Version %s”> Version 3.7.5 </span>

    But the same troubles.

     

     

    It displays fine for me now as shown in the attached screenshot.

     

    Could you please test it clearing your browser cache or using a different browser?

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    Hi, it worksnow on dektop, I found he problem: plugin Ninja speed (It is deletes , now it works) THX

     

     

    but the mobile version has still troubles:

    • where can I change the mobile menue?
      In the menue the button shop comes twice, and the first one (right one) with the submenu is not clickable?
    • the layout in mobile is still a problem: https://reitinger-cosmetics.at/shop/

    br tom

     

    mnay be it is better to implemantate a easy version for the mobile without slider and topcategories only the list of product – but wheere can i check this?

    br tom

     

     

    but the mobile version has still troubles:

    where can I change the mobile menue?
    In the menue the button shop comes twice, and the first one (right one) with the submenu is not clickable?
    the layout in mobile is still a problem: https://reitinger-cosmetics.at/shop/

    I don’t see any issue on the mobile as shown in the attached screenshots.

     

    Could you please share the screenshots of the mobile issues?

     

    mnay be it is better to implemantate a easy version for the mobile without slider and topcategories only the list of product – but wheere can i check this?

    There is no option to implement it.

     

    You can try hiding some items on mobile by using the Yellow Pencil editor as described on the below page.

     

    https://support.shufflehound.com/how-to-change-almost-any-element/

     

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    Hi, i have the following problems with the mobile site:

    • the mobile site has a problem with the cashout (Kassa) – Screenshot1.jpg
      after “Bestellungen” the site is not optimized…
    • my mobile menu has 2 shop-Buttons:
      – the shop with the submenue is  not klickable
      – and the other shopbutton is reduced shopsite (at my backend it is in the paperbasket) – Screenshot2.jpg
    • my mobile menu has after the menue and the search some entries – i dont need them. – Screenshot3.jpg
    • the shopsite in mobile version is very slowly – specially cashout  needs on my phone about 15 seconds untiol the site is loaded completly.

    And one question in case of the desktop -site:

    where can i edit the button “Zusätzliche Information” – Screenshot4.jpg

    best regards tom

     

     

     

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    the mobile site has a problem with the cashout (Kassa) – Screenshot1.jpg
    after “Bestellungen” the site is not optimized…

    This seems the issue of the WooCommerce plugin so could you please contact the plugin support to resolve it?

    my mobile menu has 2 shop-Buttons:
    – the shop with the submenue is not klickable

    This is how the submenu works on mobile.

    – and the other shopbutton is reduced shopsite (at my backend it is in the paperbasket) – Screenshot2.jpg

    I am not sure what you mean by it so could you please describe it a bit more?

    my mobile menu has after the menue and the search some entries – i dont need them. – Screenshot3.jpg

    You can remove it by adding the following CSS code in the Custom CSS code option of your theme on the below path.

     

    Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code

    #page-container .header-mobile-search {
        display: none;
    }

    the shopsite in mobile version is very slowly – specially cashout needs on my phone about 15 seconds untiol the site is loaded completly.

    You can improve your site performance as described in the following pages.

     

    http://www.wpbeginner.com/wordpress-performance-speed/

    https://codex.wordpress.org/WordPress_Optimization/WordPress_Performance

    https://wpengine.com/blog/page-speed-wordpress-performance/

    https://themetrust.com/test-wordpress-site-performance/

    And one question in case of the desktop -site:where can i edit the button “Zusätzliche Information” – Screenshot4.jpg

    Do you want to edit its text?

    Thanx – I will try it.

    And one question in case of the desktop -site:where can i edit the button “Zusätzliche Information” – Screenshot4.jpg

    Do you want to edit its text?

    Yes want to ediit the text to: “Zusätzliche Information (INCI)”

     

     

     

     

     

    Yes want to ediit the text to: “Zusätzliche Information (INCI)”

    You can change the text either by translating the theme as described here https://support.shufflehound.com/theme-translation/ or using any of the following plugins to change it.

     

    https://wordpress.org/plugins/say-what/

    https://wordpress.org/plugins/real-time-find-and-replace/

    THX – everything works no fine

    One last question in case of the shop:

    is it possible to add an sidebar (with widgets) to the product-category-site (see screenshot) ?

    best regards

    Tom

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    !!: THX – everything works now fine

    You are most welcome here 🙂

    stodulka
    Participant

    Please one last question in case of the shop:

    is it possible to add an sidebar (with widgets) to the product-category-site (see screenshot) ?

    best regards

    Tom

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    is it possible to add an sidebar (with widgets) to the product-category-site (see screenshot) ?

    You can add widgets in the shop widgets area as shown in the attached screenshot.

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    stodulka
    Participant

    Hi,

    I know this “add widget”, but the product-category-site  has no sidebar – I need to set the sidebar for this product-category-site.

     

    br Tom

     

    • This reply was modified 1 month ago by stodulka.

    Solution for this topic

    You can enable the sidebar in the theme settings as shown in the attached screenshot.

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    stodulka
    Participant

    <div class=”sh-bbp-replies-center-description”>

    THX – everything works now fine!

    </div>

    You are always welcome here 🙂

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