Update error (Gillion)

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Home Forums Gillion Theme Update error (Gillion)

This topic contains 3 replies, has 2 voices, and was last updated by  Shufflehound Support 2 weeks ago.

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  • Hello, here is my problem

    These past two weeks whenever I try to update the page or post smth new and press Save or Update, it “saves” or “updates” endlessly (see the attached screenshot of the 10 min “saving”. Still going on! Not gonna end, so I will have to refresh the page in the end losing all my updates) or gives me save error (Ошибка сохранения in Russian) or update error (Ошибка обновления).

    I can’t post anything.

    SOS!

    Katia

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    Hi Katia,

     

    I hope you are well today and thank you for your question.

     

    Please make sure that you are using below the latest version of the theme.

     


    Please login to access this file

     

    This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

     

    Best regards,
    Shufflehound team

    Thank you for your response.

    The trick with the plugins didn’t work.

    Before reinstalling the theme I’d like to ask when it was updated last. I only installed mine in March. If I already have the latest version, what would be the next step? Contacting the hosting?

    Thanks!

     

    The theme is last updated a few days ago and is version 3.3.0 so please compare it with the theme version that you are using on your site.

     

    Yes, you can contact your hosting provider regarding this.

Viewing 4 posts - 1 through 4 (of 4 total)