- This topic has 6 replies, 2 voices, and was last updated 1 year ago by
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hi, could you please help me with the followings?
- tried to insert a video in the header but it’s not working. I tried to use it in full width as a background, but it’s not there.
2. when I click on my portfolio items, the description page has disappeared. Previously I created a short description for each but now it redirects me to a 404 page and saying the following:
<div class=”vc_message error”>This fw-portfolio can not be edited with WPBakery since it is missing a WordPress default content area.</div>
<div role=”navigation” aria-label=”Main menu”></div>
<div role=”navigation” aria-label=”Main menu”>thank you for your help</div>
<div role=”navigation” aria-label=”Main menu”>Eva</div>Hello,
Could you please share a link to your website so we can take a closer look at your setup? This will help us better understand the issues and provide the most accurate solutions.
Looking forward to your reply! 🙂
Best regards,
Shufflehound teamoh, sorry, I thought you knew from the previous messages… sorry 😀
it’s pure-design.uk
I attached 2 screenshots, one I see when my website is live – thats a static BG picture I set up just in case
the other one is in editing mode, I can see the video and its in motion…
thank you for your help 🙂
Hi,
do you have any tips please how I could fix this video issue?
many thanks 🙂
Hello,
Thank you for sharing the details and screenshots!
Sometimes there are multiple websites involved, so it’s always good to confirm which one to check. 🙂
For the video issue, could you first try disabling any performance optimization plugins? These can sometimes interfere with video backgrounds. If that doesn’t resolve the issue, it’s a bit tricky to pinpoint the exact cause without directly inspecting your setup.
Would it be possible to provide login credentials using the private information field? This would allow us to investigate further.
Looking forward to your reply!
Best regards,
Shufflehound teamamazing, thank you 🙂
Hello,
Have you tried removing the background image? It currently seems that the background image is overwriting the video, and removing it should allow the video to display and work properly.
Please give that a try and let us know if it resolves the issue. 🙂
Best regards,
Shufflehound team
