- This topic has 8 replies, 2 voices, and was last updated 3 years, 8 months ago by
.
Hello,
my client updated the website to WP 5.5 and now the website is broken:
- Slider isnt working
- Missing complete rows with layouts
- Customised settings are changed
Just name a few…
I’ve tried:
- Restoring a backup through Updraft, but it obliges me to update to WordPress 5.5 and I’m back at square one.
- Uploaded the updated theme, but all my settings are being changed to default and that should not be the case at all right?
Could you please help me in finding a solution? The websiteaddress is: https://vriskappers.nl/
Thank you and kind regards, Stephany
Hello team,
In the meantime I have found coding in your forum to be added to the functions.php which helped, but now the page is ‘double-loading’. So when I click on ‘SHOP’ in the main navigation, it scrolls to the designated area, but then the page reloads again. And that happens with all the links in the menu. Can you please help me fix this issue?
Thank you and kind regards, Stephany
Hi @stephanysetoe,
Sorry to hear about the problem you are having.
Instead of using the custom code to fix the issue, could you please use the below latest version of the theme on your website?
Best regards,
Shufflehound teamHi,
yes saw this solution one too, but could you please advise on how to install/update this theme without losing all of it’s settings in the syling and without an Envato account?
Thanks, Stephany
You can download the above shared theme and update it on your website as described here https://support.shufflehound.com/updating-theme/
Hi,
In the meantime we have managed to use Envato and we have uploaded the ‘Jevelin Beta 4.1.7.5 template, BUT
- it changed all my settings (for the majority fonts), so now I need to charge my client extra hours for reviewing the complete site.
- and there is still a glitch (when I click on the link in navigation it jumps to the designated row, but it then reloads the page.
- and I had still had to use the extra coding (that I found earlier in your forum) in order for the site to properly work and function).
Now I am not sure whether to put a recent back-up back, since the uploaded template did not change it for the better (except for the coding that I used in the functions.php).
This is really not okay, would you please be so kind to help me further? Thank you!
The recent theme update didn’t overwrite or change the settings.
Are you using any custom code on your website to achieve something?
I need to troubleshoot the issues one by one on your website to resolve it.
Do you have a staging or development website where I can troubleshoot it?
If yes then please reproduce the issue on your staging or development website and share me its URL.
Hi,
I decided to put the previous website back up (from a back-up), since the updated Jevelin Beta theme (4.7.1.5) did not make any positive changes. I still had to use the following code in functions.php to get it fixed (from another ticket on this forum):
add_action( ‘wp_enqueue_scripts’, ‘load_old_jquery_fix’, 100 );
function load_old_jquery_fix() {
if ( ! is_admin() ) {
wp_deregister_script( ‘jquery’ );
wp_register_script( ‘jquery’, ( “//ajax.googleapis.com/ajax/libs/jquery/1.11.3/jquery.min.js” ), false, ‘1.11.3’ );
wp_enqueue_script( ‘jquery’ );
}Hence why I decided to stick with the Jevelin 4.7.1 template and I still have my previous settings. I did use some custom coding in the ‘referral section’, which I copied from another ticket in this forum.
Having said that, the only issue that I do have now is that it re-loads. So when you click on a link in the navigation menu, it jumps to the designated area and once there, the page reloads itself.
I dont have a staging area myself, because I was hired to finish my clients website on their hosting at Siteground.
Please let me know if there is another way for you to work around at the current website or that is staging is required, because that would be something I need to check with my client.
I need a staging or development website with the latest version of the theme so that I can troubleshoot the issue and resolve it.
