Wedding demo content error

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  • xbrain
    Participant

    Hi!
    Please see attached the error sequency.
    1. when I recive database restore request my account is logged out from wordpress panel
    2. Then I recive the maximum execution error
    3. In the end WordPress asks me to update the database

    Maybe you can send us the Demo content only for Wedding demo so we that we can manually import it.

    Thanks in advance.

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    Shufflehound Support
    Moderator

    Hi @xbrain,

     

    I hope you are well today and thank you for your question.

    I will check whether it is possible to send you demo content only for Wedding demo.

     

    In the meanwhile try fixing the issue on clicking on the button “Installation troubleshooting” and following the instructions displayed as shown in the attached screenshot.

    Best regards,
    Shufflehound team

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    xbrain
    Participant

    HI!

    We already did that but nothing changed

    please send us wedding demo content

    thanks in advance

    Shufflehound
    Moderator

    Hi,

     

    Please make sure you tried these two methods:

    1. To fix “Maximum execution time of 29 seconds exceeded in …” you can also try to add these settings in your .htaccess file top (only for demo installation time).

    php_value post_max_size 64M
php_value upload_max_filesize 64M
php_value memory_limit 64M
php_value max_execution_time 259200
php_value max_input_time 259200

     

    2. If demo installing fails after image sizes restore step, then it means that your site is almost ready, only images needs to be generated. To fix this just download this plugin and run it. It should fix all you images and demo should work just fine.

     

    Best regards,

    Shufflehound team

    iznomad
    Participant

    Hi,

     

    I do not manage, probably because I don’t write the code at the right place could you help ?

    Here is the initial code found in .htaccess file:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

     

    Where and with which </> should I add the code:

    php_value post_max_size 64M
php_value upload_max_filesize 64M
php_value memory_limit 64M
php_value max_execution_time 259200
php_value max_input_time 259200

    Thanks a lot

    Shufflehound Support
    Moderator

    @iznomad Try adding it as following. You will have to contact your hosters — some don’t allow you to change values in php.ini

     

     

    php_value post_max_size 64M
php_value upload_max_filesize 64M
php_value memory_limit 64M
php_value max_execution_time 259200
php_value max_input_time 259200
# BEGIN WordPress
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]

# END WordPress

    iznomad
    Participant

    Thanks for the answer, I add the sequence to htaccess and saved, so it seems that I have the right to modify but then the error page showed up. Do you think it is linked to the OVH host ?

    iznomad
    Participant

    Hi,

     

    I called the assistance of my host OVH.

    In the lines mentioned :

    php_value post_max_size 64M
php_value upload_max_filesize 64M
php_value memory_limit 64M
php_value max_execution_time 259200
php_value max_input_time 259200

    In the parameters of OVH only the last 2 have values which are lower.

    But as the server is mutualised they can’t change the php.ini, they take the risk to crash everything.

     

    Basically, it means that OVH host is not compatible with Jevelin theme ?

    What am I supposed to do now ?

    If so I count on your fairplay to refund the cost of the theme to buy another one.

     

     

    Please help,

    Best regards

    Alice

    Shufflehound Support
    Moderator

    @iznomad In this case let’s try to resolve the issue another way but this is not right place for it as the topic creator is getting unwanted messages due to our replies so could you please create your own thread for your question here https://support.shufflehound.com/forums/forum/jevelin/

     

    If you want to you can also add reference of this thread in your newly created thread.

     

    We would be more than happy to help you on your new thread.

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