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My WPbakery frontend editor does not update changes please help
Hi @adaonichabor,
Sorry to hear of the problem you are having.
Could you please tell me exactly what changes you have made that is not updating?
Also, please try disabling the cache If you are using on your site.
Could you please share the page URL from your site where it is not displaying so that I can troubleshoot it?
Best regards,
Shufflehound teamEvery change I make like text editing, uploading of video or image, padding any change atall and this applies to all my blog pages.
I am now left to work from backend which is not very visual.
Thank you to get back to me soon,
I sent a link to one of my blog page
Your shared URL is not accessible for me until I logged into your site so could you please describe it by sharing more screenshots?
Please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
I have also noticed that I don’t have the option to see how my post will appear on mobil, iPad or desktop anymore. This are options visible on my WPBakery page before and even on my dashboard.
what setting gives me the access to how I want a post to appear in the mobile devices.
I have attached a screenshot to show you how the plugins and version of WPBakery plugin I also have the envato plugin installed.
Why is the theme not updated automatically to the lates version? I have no information on my dashboard showing that I have anything out of version, this is not very encouraging for me.
I am also using child theme I dont want to use any changes I have made to my site thus far!!!
Your shared URL is not accessible for me until I logged into your site so could you please describe it by sharing more screenshots?
Have you updated the theme on your site as described in my above reply?
Have you checked for the plugin conflict?
I have also noticed that I don’t have the option to see how my post will appear on mobil, iPad or desktop anymore. This are options visible on my WPBakery page before and even on my dashboard.
what setting gives me the access to how I want a post to appear in the mobile devices.
I am not sure which options you are talking about but you can refer the below pages to know how to use WPBakery page builder responsive options.
https://kb.wpbakery.com/docs/learning-more/responsive-settings/
https://wpbakery.com/video-academy/category/responsive/
https://wpbakery.com/video-academy/control-elements-different-devices-responsive-column-controls/
I have attached a screenshot to show you how the plugins and version of WPBakery plugin I also have the envato plugin installed.
Why is the theme not updated automatically to the lates version? I have no information on my dashboard showing that I have anything out of version, this is not very encouraging for me.
Because this is not a free theme but a premium theme so WordPress doesn’t display the theme updates automatically and you have to configure the Envato plugin on your site to get it as described in the below page.
https://envato.com/market-plugin/
I am also using child theme I dont want to use any changes I have made to my site thus far!!!
If you have made changes in the child theme then you won’t lose it after updating the theme.
please find attached, Envato market is not displaying the Gillian theme I bought from theme forest, so how can it be updated.
What you are displaying in your shared screenshot is Envato API personal token and you can get help regarding this by contacting the Envato support.
You can update the theme easily as described in my below reply posted earlier.
I prefer automatic updates rather than manually. I sent you the Envato market screenshot to highlight to you that my theme is not listed as a purchase to be included in the auto-update, even when I have activated the token.
According to the information you sent me, that is the only way to achieve an auto-update from the dashboard.
I am not happy to be doing a manual update because this means I will have to be on the lookout for a new release. For instance, this new update was not even brought to my knowledge until now.
I await your reply on how your company will ensure I have auto-update to Gillian theme
It is a common problem of the Envato plugin that you can troubleshoot and resolve by following the instructions provided in the Help tab as shown in the attached screenshot.
