Forum Replies Created
Thanks for the quick response and the offer to help. My immediate need is to control the space between the top-level menu and the block with its sub-menus.
See private field.
Sorry…one more, then I am going to go do something else.
I can also get to the wrong customize tool after logging into WordPress by…
Javelin => Customize => Frontend Options = Open
The link goes to
https://www.agilen2n.com/wp-admin/customize.php
Backend options, Widgets, Navigation Menus, Headers, and Footer all go to the correct place as fara as I can tell (no error message and change made to footer is present).
One additional observation…
In c-Panel MySQL Databases, there are 3 databases. The names are:
agilen2ndb – it is empty per what I could see using phpMyAdmin
i2091540_wp2 – the staging subdomain database per wp-config.php
i2091540_wp4 – the top-level domain database per wp-config.php
At one time I had two subdomains plus the top-level. I was going to use it as a sandbox, didn’t, and deleted it.
I see that I cannot upload customize.php. Let me know how to get it to you if you need it.
Hi –
Thanks for your help, guidance, and patience with my slow response. I found two instances of staging.agilen2n.com and corrected them. The problem remains. Details from your suggestions…
• WordPress Settings: Make sure both “WordPress Address (URL)” and “Site Address (URL)” (under Settings > General) point to your live domain.
[Alan] Both were correct.
• wp-config.php File: Check if the staging URL is hardcoded there (look for WP_HOME or WP_SITEURL) and update if needed.
[Alan] Could not find either entry in file. I did find the correct database name, used later.
• Search for Old URLs: Use a search tool or a plugin like “Better Search Replace” to update any remaining staging domain references in your database.
[Alan] I did a dry run to find instances of “staging”. One was in wp-options. The others were in wp-posts. I used the c-Panel phpMyAdmin database tool to open wp-options and correct “siteurl” and “home” from staging.agilen2n.com to agilen2n.com. I did not change wp-posts. I did this for both databases – the one used by staging.agilen2n.com and the one used by agilen2n.com. I did you last suggestion. The problem remained.
I returned to Better Search Replace and replaced all instances of staging.agilen2n.com with agilen2n.com and cleared the cache. The problem remained. I returned to phpMyAdmin and verified both databases had the correct siteurl and home value. I am unlikely to use staging again. I am reluctant to delete it as I don’t know what will happen when I try to customize where the target subdomain no longer exists.
• Clear Caches: Clear any caching plugins or CDN caches to remove outdated references.
[Alan] I deleted the Super Cache cached files. I opened a browser (Vivaldi) I never used to edit my WordPress site and cleared its cache. Here is the detail I didn’t put into early descriptions…
To get to the “customize” link, I used WPBakery Page Builder to edit a Revisionize copy of my home page. I made no changes and exited Page Builder. I cleared the page cache [Delete Cache]. I clicked the artist brush icon for Customize – I had to exit Page Builder before I could see it – and went to the staging subdomain.
Customize points to
To my untrained eye, the URL points to the correct place. https://www.agilen2n.com/?page_id=2535 is the site home page.
I included the customize.php file just in case.
Thanks again for helping the amateur who created this mess.
Hi. I have a little bit more information and would like to restart the analysis.
I noticed that when I click the Javelin menu entry on the left side of the WordPress Dashboard, then click on Customize on the top menu, then open the Frontend Options, I am taken to https://www.agilen2n.com/wp-admin/customize.php for the Stagging subdomain. Is there any way to find out how the php file knows where to go? I have little php skill and could not find the information. If you do not have this information, please suggest which of my supplier types I should contact.
When I open the Backend Options, I am taken to https://www.agilen2n.com/wp-admin/admin.php?page=jevelin-theme-settings
For what it is worth, when I click Footers on the Customize page, the active footer shows a Last Modified Date or 2020/08/05. I edited it yesterday and verified the correct information is shown using another browser to visit the site.
Now that I have figured out that I need to have something in the public area to be able to add a note to the private area, I have placed the information you requested in the private area. Hope it works.
Hi. Did you get the credentials I sent via email? Do I owe you something else?
The private information field is still not working for me.
The information you requested is available. The private section continues not to work for me. It could be a security setting in my network.
It appears that I cannot add any text in the private window. Can you find out what I am suddenly doing wrong, or switch us to email? When it is solved, we can update this thread.
I need some help fulfilling your last request. Something is blocking my sending you credentials after the one that went through (with the errors).
Can you provide a separate email address I can use?
I believe the issue was introduced when I copied and pasted the new site from the staging sub-domain to the top-level domain. The information you requested is in the private information field.
Thank you for your quick response. Security is more important than speed in this case. My preference is to try other things before sharing credentials. For example, I can place copies of specific files in Google Drive, or another cloud file server.
Hi. Thanks for the quick response. Unyson has been deactivated, though not deleted, and the Javelin Framework Upgrade has been completed. The problem still exists, though the link in Appearance / Customize has changed to include “?page=shufflehound_framework_upgrade”
When I look at the link in Javelin / Customize /Frontend Options, the link associated with Open goes to /wp-admin/customize.php (full link in private area). I made some errors early on in thinking CPanel could support multiple users, so I have several [username] folders under public_html and even one under public_html/[company site URL]. I presume that the full path is /home/[admin user]/public_html/wp-admin/customize.php.
I will try using Javelin / Customize / Backend Options to see if I can make the styling changes on a few newer pages match the rest of the site.
Thank you for the quick response. While most of the site was built by someone else, so I don’t know which Uyson products were used, Page Builder has been activated on my site. If it would be useful, I can contact the original builder to get more information.
When I use CPanel’s File Manager to look for fw-settings, it finds
/public_html/wp-content/plugins/unyson/framework/core/components/backend/class-fw-settings-form-theme.php
and
/public_html/wp-content/plugins/unyson/framework/helpers/class-fw-settings-form.php
as well as many instance in the staging subdomain.
Thank you for your patience. I tried to reproduce the problem and cannot. Please close the ticket. I will open a new one with screen shots and temporary credentials if the problem comes back.
Thank you for the assistance. While the process was not clean, it succeeded. I am now aware that:
- themes may need to be updated even if that is not indicated in Admin Area=>Appearance=>Themes
- I need to go into the downloaded theme zip file to find the “theme-only” zip file with the same name as the parent to install
- Deleting a plug-in is a bulk action only
