Forum Replies Created
Hello, no problem. I didn’t know you weren’t open on weekends. I’ve replied to your email and I’m eagerly awaiting your response.
Best Regards,
Hello, I sent you a message via email but I still haven’t received a response. I’m looking forward to your response.
Best regards,
Hello, we’re still testing the site. We’ve emailed you about the progress. We’re waiting for your response.
We’ve posted a video below about the issue where clicking the cart on the mobile version doesn’t redirect. This issue only occurs on the mobile version. We haven’t yet tested the desktop version after the recent changes, but we’ll check it soon and let you know the results. However, most of the errors generally occur on the mobile version, and they’re all CSS errors. We look forward to your response. Thank you.
Hello, thank you again for resolving the issues. We’re continuing to monitor the site for any further issues. We’ll let you know if we detect any. Beyond the standard support, how can we purchase custom CSS or modified theme code services? We’d love to hear from you. Thank you.
Hello, it’s been 3 days and I haven’t received a response. I’m waiting for your response. Thank you.
Hello, I’ve identified three more issues. 1. When we open the top tab on the mobile version, the cart steps appear above the drop-down menu. 2. On the mobile version, clicking the cart icon and then clicking the “My Cart” text in the mini cart display doesn’t work; it appears as a blank click and doesn’t redirect to the cart. 3. The thin line at the bottom of the top drop-down menu on the mobile version is irregular. It would be great if you could address these issues as well. I’m continuing to test for other issues. I look forward to your response.
Hello, thank you again for your quick response and suggestions. I’ve spotted a few bugs on the site and have other questions.
1) After searching for products on the store page, the product tags section on the left is confusing. Also, in the recommended products section below the product tags, two products show rating stars even though they have ratings disabled. It would be great if we could resolve this.
2) I set the store language to Turkish in the settings, but some sections of the site are not in Turkish. How can I change them to Turkish?
3) On a computer, when we click the Login/Logout icon in the top right corner, WordPress’s own login/logout popup opens. Similarly, on mobile, when we open the top tab and click Login, WordPress’s own login/logout popup opens again. Can we remove this? Actually, I want to replace the Login/Logout button icon with a person icon (i.e., a profile icon), and when we click it, it goes to the theme’s own login/register page. After logging in, I’d like to have the same panel where I can find order records and other information. So, when a customer clicks the profile icon, they’ll first log in or register, then see their other information. However, this login/register section should be on the theme’s own page, like the woneces.com/myaccount page. There shouldn’t be a WordPress login and registration pop-up.
I’d be really grateful if you could do this. I’m continuing to test the theme for any other issues. I’ll share them with you as I discover them. I look forward to your response. Thank you again.
(Screenshots are given below. How can I make the sections I’ve mentioned in the screenshot titled “Sepet – woneces.com – Google Chrome 14.11.2025 23_08_06” in Turkish? There are also sections on other pages that are not in Turkish.)
Hello, thank you again for your help. The issue I mentioned has been resolved. We’re currently testing the site for any other issues. Also, adding the resolved version of these issues to the theme update is a great and sensible idea. I’m happy to help you with this.
For site backups, I tried the All-in-One WP Migration plugin and exported it as a file, but I got an error when I tried to import it for the new site. Do all the plugins you recommended back up the entire site (extra CSS, theme layout settings, and basically all the settings and changes I’ve made).
I’ll test the site for a day or two and let you know if there are any other theme errors. Also, as the theme developer, what do you think? Should I edit the site with Elementor or use another site editing tool like WP Page Builder? Which is better and more suitable for the theme? Also, if you recommend Elementor, which pro category and package would be sufficient? I look forward to your response. Thank you again.
Additionally, the problem of incorrect product listing in the cart continues in the mobile version.
Hello, first of all, thank you for your support. The issues have been resolved. However, there’s a white space at the top of the homepage. I’ll test the site soon to see if there are any other theme-related issues and will let you know through this ticket. Also, could you expand the layout on the Store page a bit? I’ve drawn it in the photo I sent. Additionally, I think we previously disabled the cache plugin. Could I get some information on how you resolved the cart issue on the mobile version so I can intervene if the same issues occur in the future
Additionally, how can I back up the current state of the site (with bug fixes and general adjustments made)? I want to copy the same site, test it on the test site first, and then apply it to the main site. So, to avoid future issues, how can I back up the modified version of the site and theme?
Hello, is there a problem? I can’t get an answer.
Can you help me please? It’s been 4 days and I haven’t received an answer.
Hello, it’s been 3 days but I haven’t received a response. I’m waiting for your response.
Additionally, could you please create the store page like the screenshot I sent? Products will be on the right, and at the top of the left, you can add a product search section, then a categories section, and then a newest products section (no advertising section)
Hello, first of all, thank you so much for your help. I’m new to WordPress, so I don’t know much about it, and I desperately need your help. I know you’ll help me throughout the site’s development, so I give it a 5 for customer satisfaction. Now, let me explain my issues and requests.
1) I don’t want the “Checkout” section in the top menu to be visible. I’d like it to say “Support” instead, and clicking it should redirect you to support.woneces.com. I also don’t want all the options at the top to be in capital letters. Instead, it would be great if they were just the first letter. Example: Store, Support, Cart
2) When I click the cart icon on the homepage on the mobile version, it’s slow to detect. This would be great if this could be fixed.
3) Also, on the mobile version, after entering the Store page, the shortcut menu that opens when I click the cart icon has a black background and looks bad. Furthermore, products are listed side by side instead of one below the other. (Screenshots have been sent.) It would be great if this issue could be resolved.
4) The registration section on the site isn’t working and says it’s closed. I’d be very grateful if there was a page with both registration and login sections when I clicked on my account.
We can resolve these issues now. Later, we can review my other issues. Thank you in advance for your help. I look forward to your response.
Note: Temporary login information is the same as the previous one.
It’s been 3 days but I haven’t received a response. Can you help me?
The top section should only contain text for the Homepage and Store, while the rest should contain icons. My Account should also contain icons. After clicking the icon, there should be a login and sign-up screen. Furthermore, neither the website nor the sign-up screen are working. I would be very grateful if you could resolve these issues. It would also be great if you could resolve the mobile issue we experienced above. I’ve shared the temporary login information above.
I’ve shared my temporary login information below. The problem is, after accessing the Shop section on mobile, adding items to the cart and clicking the cart drop button, the cart changes to black, and the items in the cart are listed to the right. I’d also like to make the My Account section an icon. I’d be very grateful if you could configure this as well.
