Theme installation failed.

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Home › Forums › Jevelin Theme › Theme installation failed.

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  • syb123
    Participant

    I have tried many times
    All failed
    I do not know how to install it
    I live in China
    I’m sleeping when you work
    When I go to work, you are sleeping
    How to communicate?
    My English is not good, please do not say too complicated,
    Can we use skype?

    my skype is :[email protected]

    thanks

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    Shufflehound Support
    Moderator

    Hi @syb123,

     

    Sorry to hear of the problem you are having.

     

    Timezone is not an issue as we do reply to all topics everyday.

     

    Sorry we don’t provide support on email or skype but only in this forum.

     

    Regarding your theme installation issue it seems there is already a jevelin directory created in your WordPress setup themes directory which is causing this issue so please resolve it as described in the following pages.

     

    http://freewptp.com/fix-wordpress-issue-destination-folder-already-exists/

    https://support.shufflehound.com/installing-theme/

    https://support.shufflehound.com/updating-theme/

     

    I have tested it on my test site using latest version of Jevelin theme but i don’t get javascript error as shown in your shared screenshot.

     

    This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

     

    Best regards,
    Shufflehound team

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