- This topic has 5 replies, 2 voices, and was last updated 6 years, 10 months ago by
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When I edit elements such as Icon Box, Text Block, Divider, Heading Pro, Team Member, and Icon Box Slider, I get this error:
“error: Forbidden”
I’ve checked through endless posts trying to figure out why this is happening, and none of the fixes work for me. Please help.
Hi @samgarden,
Sorry to hear of the problem you are having.
I logged into your shared site and saw it is happening because the server you are hosting your site prohibits access to the WordPress admin-ajax.php file as displayed in the attached screenshot.
Please contact your web host to remove this restriction.
Also please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
Best regards,
Shufflehound teamThere is no restriction on Ajax (permissions are 744), and I have reinstalled the theme using the link provided. The error remains. I am now way behind on the deadline for this site. I really don’t know what else to do.
Is the ajax file issue resolved on your site as displayed in my above shared screenshot?
I tried to log into your shared site but it seems your shared credentials are not working.
Could you please make sure that it is working so that I can troubleshoot the issue?
No, the error remains, even if I set security permissions to 777.
Then please contact your web host to remove this restriction as it may be blocked by the firewall.
