Single Item Token

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  • Jaguattina
    Participant

    Hi, i’m trying to register your theme through the Envato Market Plugin. I want to use the Single Item Token so i generated a new token for your theme and filled in the form with the Item ID as well. Unfortunately i get the error “The item cannot be downloaded”.
    During the generation of the token i selected as required permissions: 1) View and search envato sites, 2) Download your purchased items and 3) List purchases you’ve made.
    Is it correct? Why i get this error?

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    Shufflehound Support
    Moderator

    Hi @Jaguattina,

     

    I hope you are well today and thank you for your question.

     

    You can use the below solutions to resolve the issue or contact Envato support to resolve it.

     

    https://help.market.envato.com/hc/en-us/articles/202821520-Problems-Downloading-A-File

     

    Best regards,
    Shufflehound team

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