fatal error message

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  • Megan
    Participant

    Hi there,

    Recently I keep getting this pop up when I update my site and I have to go back to restore. Can you tell me what the issue is?

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    Shufflehound Support
    Moderator

    Hi Megan,

     

    Sorry to hear about the problem you are having.

     

    Please make sure that you are using the below latest version of the theme.

     


    Please login to access this file

     

    Best regards,
    Shufflehound team

    Megan
    Participant

    Hi,

    I see, if i install this will it change anything I have edited so far on my website? And how do I update to latest version in wordpress?

    Shufflehound Support
    Moderator

    No, it won’t change anything on your website.

     

    You can download the above theme and update it as described here https://support.shufflehound.com/updating-theme/

    Megan
    Participant

    Thank you!

    Shufflehound Support
    Moderator

    You are most welcome here 🙂

    Megan
    Participant

    Hi there,

     

    the same issue appeared again today. Can you please check and let me know what is wrong?

     

    Thanks,

    Megan

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    Shufflehound Support
    Moderator

    This time the issue is caused by the The gem elements plugin that you are using on your website so please deactivate the plugin to resolve it.

    Megan
    Participant

    Hi there,

     

    thanks the page now loads… but I have these codes on the home page that I can’t get rid of as there are no row/element for it to adjust when i use WP bakery.

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    Shufflehound Support
    Moderator

    Could you please share the page URL from your site where it is displaying so that I can help you?

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