Site down - Theme not working

Home Forums Jevelin Theme Site down – Theme not working

Home Forums Jevelin Theme Site down – Theme not working

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  • Author
    RESOLVED Posts
  • MBMedia
    Participant

    Hi Guys,

    I am having problems with our site http://www.cts.co.com

    Since the latest wordpress version our site will not work and we have checked everything out to no accord.

    We are wondering if there is an issue with the theme

    Hi @MBMedia,

     

    I hope you are well today and thank you for your question.

     

    I logged into your website and saw your website home page is corrupted as it is created using the Unyson page builder but you tried to edit it using the WPBakery page builder.

     

    To resolve the issue, please restore the old working version of the page from the page revisions and only edit the page using the Unyson page builder.

     

    Best regards,
    Shufflehound team

    MBMedia
    Participant

    Hi,

    it was working previously prior to the wordpress update

    can you advise what revision is the best one to work with?

    MBMedia
    Participant

    the site was working absolutely fine before the wordpress update.

    Am I have looked at the revisions and there seems to be alot of red highlights within code. Is there anyway you can support with getting us back to working order

    Solution for this topic

    I logged into your website and restored the 3 months old page revision on your website and it started displaying fine.

     

    Could you please confirm it?

    MBMedia
    Participant

    hi thank you very much for your support it is greatly appreciated

    You are most welcome here 🙂

    The issue is resolved in the below latest version of the theme so please update the theme as described here https://support.shufflehound.com/updating-theme/

     


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Viewing 8 posts - 1 through 8 (of 8 total)