wpbakery

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  • janice9115
    Participant

    Hi, my wpbakery plugin is not updating. I set it to automatically update through a plugin and I got an error. So then I tried manually updating it and it says I need to purchase a license. Is that true?

    Shufflehound Support
    Moderator

    Hi @janice9115,

     

    I hope you are well today and thank you for your question.

     

    Please note that you are using the WPbakery page builder plugin bundled with the theme therefore you are not a direct customer of that plugin and cannot update that plugin until you purchase it.

     

    Please find more information about it on the following page.

     

    https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/

     

    We update the plugin with every new theme version. In this case, you can just delete old plugin version and reinstall latest plugin version bundled with the theme from Appearance -> Install Plugins

     

    Best regards,
    Shufflehound team

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