Home › Forums › Gillion Theme › I would like to request a refund for a template that I bought twice by mistake
Home › Forums › Gillion Theme › I would like to request a refund for a template that I bought twice by mistake
On July 19th I bought the GILLION template + 12 month extended support with the following code:
*********************************** 9d24 (complete code in the private info field)
The same one that I am already using and configuring to publish it in a few days, however today I entered the site again to confirm the cost of what I paid and for that I chose the template and I wanted to see the cost and suddenly it came out that the had bought again. I have not downloaded the .ZIP file so I would like to request a refund as the purchase was a mistake as you can see in my record. The 2nd license code that I haven’t downloaded and don’t need to use is:
***************************************** aa4b (complete code in the private info field)
This is the 1st time this error has happened to me, so I would like to know how to disable the one-click purchase and have to enter the payment information manually every time I buy a template.
Thanks in advance and I await your response
Greetings
Mario Gordillo
Hi there,
Sure, you will need to request a refund via Themeforest and we will confirm it.
Best regards,
Shufflehound team
and how could I do that?
i cannot find the support icon in theme forest
thanks