I would like to request a refund for a template that I bought twice by mistake

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Home › Forums › Gillion Theme › I would like to request a refund for a template that I bought twice by mistake

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  • mgordillof
    Participant

    On July 19th I bought the GILLION template + 12 month extended support with the following code:

    *********************************** 9d24  (complete code in the private info field)

    The same one that I am already using and configuring to publish it in a few days, however today I entered the site again to confirm the cost of what I paid and for that I chose the template and I wanted to see the cost and suddenly it came out that the had bought again. I have not downloaded the .ZIP file so I would like to request a refund as the purchase was a mistake as you can see in my record. The 2nd license code that I haven’t downloaded and don’t need to use is:

    ***************************************** aa4b  (complete code in the private info field)

    This is the 1st time this error has happened to me, so I would like to know how to disable the one-click purchase and have to enter the payment information manually every time I buy a template.

    Thanks in advance and I await your response
    Greetings
    Mario Gordillo

    Shufflehound
    Moderator

    Hi there,

     

    Sure, you will need to request a refund via Themeforest and we will confirm it.

     

    Best regards,

    Shufflehound team

    • This reply was modified 9 months, 1 week ago by Shufflehound.

    mgordillof
    Participant

    and how could I do that?

    i cannot find the support icon in theme forest

    thanks

    Shufflehound
    Moderator

    Hi there,

     

    No worries, here is the link.

     

    Best regards,

    Shufflehound team

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