Animations stop working

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Home › Forums › Jevelin Theme › Animations stop working

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  • andjelka
    Participant

    Hi,

    After updates to plugins and theme animations has stopped working.

    Dev site:
    https://ldd.dev2.symbiotica.rs/

    I have noticed that there is a javaScript error for the dropdown menu. Screen in attachment

    Thank you

    Attachments:
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    Shufflehound Support
    Moderator

    Hi @andjelka,

     

    I hope you are well today and thank you for your question.

     

    Please make sure that you are using the below latest version of the theme.

     


    Please login to access this file

     

    Could you please clear and temporarily deactivate the autoptimize cache that you are using on your website so that I can troubleshoot it?

     

    Best regards,
    Shufflehound team

    andjelka
    Participant

    I have updated/upload the last theme version and I have deactivated autoptimize plugin.

    Still the same

    Shufflehound Support
    Moderator

    I don’t see any javascript error message on your website.

     

    Please clear your browser cache so that the latest js and CSS files will be loaded.

    andjelka
    Participant

    I have cleared the cache and there is no cache plugin on site.

    Animations not working on site: https://ldd.dev2.symbiotica.rs/

    JavaScript error still there, screen in attach.

    Attachments:
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    Shufflehound Support
    Moderator

    It seems you misunderstood the cache with the cache plugin.

     

    I have requested you to clear your browser cache and not plugin cache so that the latest js and CSS files will be loaded.

     

    You can clear your browser cache as described on the below pages.

     

    https://kinsta.com/knowledgebase/how-to-clear-browser-cache/

    https://in.pcmag.com/software-services/41063/how-to-clear-your-history-in-any-browser

    https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/

    andjelka
    Participant

    You are the worst support I ever work with. I’m a web developer with 10+ years of development. And you telling me how to clear the cache.
    You have a problem with your theme and dropdown menu.

    We will change the theme and get our money back!

    Thanks for nothing!!!!

    Shufflehound Support
    Moderator

    The animations are working fine for me and I said earlier that I don’t see any javascript error message on your website as shown in the attached screenshot.

     

    If it works fine for me but not at your end then there must be something specific at your side causing the issue.

     

    Also, I don’t see any dropdown menu on your website so could you please enable it so that I can troubleshoot it?

     

    I requested you many times to clear your browser cache but didn’t get any reply about it from you.

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