- This topic has 9 replies, 2 voices, and was last updated 3 years, 5 months ago by
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Hello
Please check the attached screenshot.
This is what happens when I click the email address in the Contact page.
How can I fix this?
Regards
Savas
Hi Savas,
I hope you are well today and thank you for your question.
Could you please share the page URL from your site where it is happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHello,
Please note that the error message comes after clicking the CONTACT page:
https://retrolicity.com/contact/
Regards
Savas
I mean, specifically, after clicking the “email link” as shown in the attached screenshot.
To resolve the issue, you should add your email address in the below format.
mailto:[email protected]
Hello, I edited it as HTML (see screenshots) but it didn’t work in the front end…
Sorry, I attached the wrong screenshot… Check this one.
The link is not working even when I used the “mailto:” format.
It’s working fine for me by opening the email client on my computer.
You have to just deactivate the page loader on that page. You can deactivate it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
body.page-id-703 .sh-page-loader { display: none !important; }Thanks for the advice.
It didn’t work although I added the CSS code… (attached).
I decided to leave the email link inactive.
Regards
Savas
After using the CSS code, please test it clearing your browser cache.
