- This topic has 5 replies, 2 voices, and was last updated 6 years, 3 months ago by
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Hello
I have strange issue with my website. I cant scroll down on the website on android devices. It doesnt matter which browser i use. I have also tried on multiple devices. I dont have the issue on iOS devices. Im using the Beuaty template. Can you help me troubleshoot the issue?
Kind regards
Hi @naeneyt,
Sorry to hear of the problem you are having.
Could you please share me your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHi
I sent you the url. Let me know if you need access to the admin panel.
Kind regards
Please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
Also, this can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Solution for this topic
I have Updated the theme to the latest version but still had the issue. I then deactivated all plugins and started enabling them one by one as you said.
I found out that the problem is caused by the revolution slider plugin. After a quick google search i found this article:
https://theme.co/apex/forums/topic/cannot-swipescroll-over-revolution-slider/
I deactivated touch in the slider settings and that solved my problem.
Thank you for the support!
Awesome great to see you got that solved.
Please advise if you have more questions.
Have a fantastic day!
