- This topic has 9 replies, 2 voices, and was last updated 6 years, 1 month ago by
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Hi!
Just recently bought and installed your nice theme. Installed the theme and Unyson extension according to the instructions. When trying to update the Unyson extension, I get this error:
Downloading the “Shortcodes” extension…
Cannot download the “Shortcodes” extension zip. cURL error 35: error:1407742E:SSL routines:SSL23_GET_SERVER_HELLO:tlsv1 alert protocol version
This is applicable for alle extensions. Tried to fix is myself with the help of your forum etc, but I cannot download the extensions.
Can you please help on how I can download/update the extensions?
Best,
David
Hi David,
Sorry to hear of the problem you are having.
It seems the issue related to your website server but you can install them manually as described in the following page.
https://github.com/ThemeFuse/Unyson/issues/1577#issuecomment-220770099
Best regards,
Shufflehound teamHi,
Thank you for your prompt reply. This workaround helped to install the extensions, so that is great.
Unfortunately, when making edits in the Page Builder, these are not saved when clicking the ‘Update’ button. I have tried to update the extensions in order to solve this, but get these errors:
Downloading the Page Builder extension…
Cannot download Page Builder extension zip.
Do you have a more recent version of the extensions? Or is there something I can ask my hosting provider in order to make sure I can update these extensions directly in WordPress?
Thank you!
David
Could you please try deactivating all other plugins except Unyson and then try updating extensions?
If it doesn’t help then would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able see it.”?
Hi,
I have deactivated all other plugins, but no luck with updating the unyson extensions.
You can find the login details in the private information field. Hopefully with this login, you can further help me out.
Best,
David
I logged in to your shared site to troublehsoot the issue but it seems the shared user account is not an admin so I couldn’t troublehsoot it.
Could you please make the shared user account as an admin?
Also please make sure you have set proper file permissions to WordPress files as described on the following pages.
https://codex.wordpress.org/Changing_File_Permissions
https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/
http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
Hi,
Thank you for looking into it. I have changed your permissions to admin.
Furthermore I checked the file permissions, and they seem to be correct by default.
Thank you,
David
Solution for this topic
I logged in to your site and tried to update the extensions but got error message as shown in the attached screenshot.
The error seems related to web hosting server as described in the following page so please contact your web host to resolve it.
https://github.com/ThemeFuse/Unyson/issues/3231#issuecomment-369910094
Solution for this topic
Hi,
Just wanted to let you know that my hosting provider updated the server to php7.1/mysql5.6 versions. After this I was able to update the extensions, that seem to work fine now.
Thank you for your assistance!
David
Glad it is working fine for you now!
Please advise if you have more questions.
Have a fantastic day!
